Customer Success Manager
3 weeks ago
The Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with sales and MSPs. This is a unique opportunity to define and shape the role and team, with significant growth potential. As a Customer Success Manager (CSM), you will report to the Sr. Director of Customer Success and collaborate closely with Support, Account Management, and Revenue Operations. You will be a key player in ensuring our MSP customers derive maximum value from our solutions. This role is ideal for someone who thrives in a fast-paced environment and is looking for a career-defining challenge. What You’ll Do: Work through MSPs to ensure customers gain significant value from our products. Conduct new MSP and customer onboarding to ensure a smooth transition and immediate value realization. Conduct Executive Business Reviews to assess value delivery and customer health. Manage customer escalations effectively to resolution. Oversee billing issues and licensing discussions, ensuring clarity and fairness. Leverage your security background to provide specialized guidance and build strong relationships with customers. Work closely with sales to forecast renewal, churn, and upsell opportunities. Drive product adoption across customer organizations while maintaining strong renewal rates and NPS. Collaborate with internal teams, including sales, product, and marketing, to exceed customer expectations. Adapt to evolving processes and contribute to process improvement. What You’ll Bring: Minimum of 3 years of customer success experience, preferably in a SaaS or cybersecurity setting. Experience working with MSPs and a strong understanding of the security landscape. Proven ability to work independently and remotely. Strong technical aptitude, excellent communication skills, and a curious mindset. Bachelor's Degree or equivalent experience. #J-18808-Ljbffr
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Customer Success Manager
3 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
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Customer Success Manager
1 week ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout SafetyCulture: SafetyCulture is a worldwide, product-driven SaaS organization dedicated to empowering distributed teams to enhance their performance daily. We offer a mobile-centric operations platform that amplifies the voices of workers while providing leaders with the visibility needed to make informed decisions in the workplace. Our goal is to...
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Manager, Customer Success
4 weeks ago
Kansas City, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...
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Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most...
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Customer Success Manager
3 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the...
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Customer Success Manager
2 months ago
Jersey City, United States Glassbox Ltd Full timeGlassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the best of the...
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Customer Success Manager
2 months ago
Oklahoma City, United States Theatro Labs, Inc Full timeTheatro is building a new Customer Success team and we are seeking experienced Customer Success Managers (CSM) to support and grow our strategic enterprise accounts. The primary responsibilities are to drive adoption, increase customer health, and increase the benefits our customers receive from Theatro. This is a quota-carrying position and the CSM is...
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Customer Success Manager
4 weeks ago
Jersey City, United States AvePoint Full timeA five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the...
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Customer Success Manager
3 months ago
Oklahoma City, United States Mimecast Full timeCustomer Success Manager, hybrid, Lexington, MA Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer...
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Customer Success Manager
2 weeks ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
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Customer Success Manager
2 weeks ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
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Customer Success Manager
2 weeks ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
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Customer Success Manager
2 months ago
Oklahoma City, United States DroneDeploy Full timeCustomer Experience – Customer Success / Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial...
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Customer Success Manager
2 months ago
Jersey City, United States AvePoint Full timeAbout AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...
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Customer Success Manager
3 weeks ago
Oklahoma City, United States Varsity Tutors, a Nerdy Company Full timeAre you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...
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Customer Success Manager
1 month ago
Oklahoma City, United States Divert Full timeAbout Divert Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or...
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Customer Success Manager
6 days ago
Kansas City, United States FrontStream Full time $50,000 - $55,000Job DescriptionJob DescriptionThe Role: Customer Success ManagerDo you like helping customers achieve their goals and overcome challenges? Are you a people person who enjoys problem solving? If so, you may be a great fit for our Customer Success Manager position. This position will work with our accounts to help get them set up, provide outstanding customer...
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Customer Success Manager
3 weeks ago
Oklahoma City, United States Divert Full timeAbout Divert Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or...
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Customer Success Manager
2 months ago
Jersey City, United States Vaco Full timeJob Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is aventure-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...
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Customer Success Manager
2 weeks ago
Jersey City, United States Vaco Full timeJob Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is aventure-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...