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Customer Support Engineer

2 months ago

Chandler, United States ASML Holding Full time

Location

Chandler - AZ, US

Team

Customer support

Experience

3-7 years

**Introduction to the job**

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

*This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.*

**Role and responsibilities**

The CSE Engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer. Next to that, the CSE is engaged in tool health monitoring. The CSE is also expected to define and drive continuous improvements at the local site.

CSE main responsibilities:

* Ensure a Safe environment at any time while performingany service action.

* Install equipment at customers locations, includingequipment with new features, unload components, inspect for damage,assemble, align and test.

* Analyze applicability, accuracy and adherence to designspecifications.

* Evaluate and diagnose problems and make appropriaterepairs.

* Expediently escalate issues to supporting resourceswhen necessary.

* Work with co-workers, customer & field support inisolating and solving problems.

* Maintain and optimize equipment on a daily basis toenhance functionality and prevent problems.

* Train customers in use and routine maintenance ofequipment.

* Answer customer questions and assist customers in aprofessional manner.

* Act as a resource for users on routine malfunctions.

* Advise users of appropriate actions to correctmalfunctions and may recommend changes in user procedures.

* Perform administrative and coordination duties,including pass-downs, work orders, field service reports, system problemreports, and monthly reports. Prepare written technical reports on anindependent basis.

* Provide appropriate support and assistance to lessexperienced ASML personnel as necessary.

The holder of this position reports to the DUV Operations Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.

**Education and experience**

Position prefers a BS degree in an Engineering field or equivalent experience.

**Skills**

* Can observe and respond to people and situations andinteract with others encountered in the course of work.

* Can learn and apply new information or skills.

* Must be able to read and interpret data, information,and documents.

* Strong customer focus and commitment to customersatisfaction through prioritization, quality, efficiency andprofessionalism.

* Ability to complete assignments with attention todetail and high degree of accuracy.

* Proven ability to perform effectively in a demandingenvironment with changing workloads and deadlines.

* Result driven-demonstrate ownership and accountability.

* Identifies bottlenecks and drives improvements.

* Work independently or as part of a team and followthrough on assignments with minimal supervision.

* Demonstrate open, clear, concise and professionalcommunication.

* Ability to establish and maintain cooperative workingrelationships with manager, co-workers and customer.

* Work according to a strict set of procedures within theprovided timelines.

**Diversity & Inclusion**

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

**Other information**

* Customer site requires ASML employees to be fully vaccinated against COVID 19, barring an approved medical or religious exemption.

* Position may require business travel in Taiwan to learnthe technical, operational, and cultural differences of the TSMC customerand local ASML organization. Upon completion, the team will locate inArizona to support TSMC at their new site.

* Position requires up to 40% travel, and the willingnessto work extended hours including nights, weekends, and holidays.

* Valid drivers license and passport required.

* Ability to travel in US and internationally.

Role within Office

Responsibilities:

* Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

* Occasionally lift and/or move up to 20 pounds.

* May require travel dependent on business needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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**About the location**