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Patient Experience Coordinator

1 month ago

Bethesda, United States HEALTHY FOUNDATIONS GROUP Full time

Job DescriptionJob Description

The Patient Experience Coordinator works as a part of a team to provide superior patient care by providing administrative and customer service support.

Administration & Patient Services

  • Greet patients, schedule appointments, and take credit card and check payments.
  • Make and receive phone calls.
  • Work under the direction of the Patient Experience Supervisor to achieve the following:
    • Determine goals and tasks necessary for improving the patient experience both as the Patient Experience Coordinator and as a team.
    • Adhere to processes and policies as outlined by the Patient Experience Supervisor (available in the Patient Experience binder at front desk).
    • Assist in coordinating team meetings: set dates/times, become familiarized with agenda, order food.
  • Respond to staff requests:
    • Scan patient records and attach them to the appropriate patient file in the EMR in a timely manner.
    • Make copies, print forms, send faxes, and perform other various administrative tasks to assist staff in their workflow.
  • Marketing: send out flyers and thank you notes.
  • Intake Coordination
    • Familiarity with provider’s population/scheduling preferences and availability.
    • Adhering to Intake Policies and Procedures.
  • Program Coordination:
    • Providing administrative support to the clinical program director(s).
    • Accurately relaying and collecting information from/between patients, appropriate family members, community providers, and the clinical team.
  • Assist with office upkeep: ensure the office is neat, order/stock supplies.
  • Interact with insurance companies, pharmacies, and health care providers as necessary.
  • Take messages for patients and providers regarding refill requests, prior authorizations, and care coordination.
  • Adhere to HIPAA guidelines and maintain confidentiality

Skill and Experience Requirements:

GENERAL SKILLS: Excellent communication skills with ability to effectively interact with colleagues and patients. Must be efficient, organized, quick learner with ability to multi-task and prioritize. Entrepreneurial spirit with a “what it takes to get the job done” attitude.

EDUCATION: Some college credits required. An Associate’s degree or currently seeking a Bachelor’s degree in Social Work, Psychology, Health Care Administration, or similar field is preferred.

PRIOR EXPERIENCE: Working in a medical office environment is preferred. Intermediate to advanced experience producing deliverables using Microsoft Office software suite (Outlook, Word, Excel, PowerPoint, and Publisher) is required.

ON-THE-JOB EXPERIENCE: Approximately 1-2 months to gain familiarity with our practice, environment, routines, procedures, and full range of job duties.

PROBLEM SOLVING: Job requires a moderate level of problem solving.

INDEPENDENT JUDGEMENT: Work generally has standard procedures and instructions, but occasionally requires deviation from established methods to achieve results.

PATIENT CARE: Job has some indirect responsibility for patient care. This typically involves communicating accurate messages to/from patient, provider, and/or a third party, delivering them in a timely manner and following up to ensure they were received and that tasks were completed.

RESPONSIBILITY FOR WORK OF OTHERS: Responsible as an individual. No direct reports.

CERTIFICATIONS: Must possess and maintain HIPAA certifications meeting state of Maryland and federal requirements.

Requirements for Employment:

  • Certified copies of degree and/or certification to meet job requirements
  • Return of an acceptable employment and background checks
  • Completion of pre-employment paperwork
Company DescriptionGet to Know Your New Team:

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Welcome to Healthy Foundations Group. We are a small group practice dedicated to providing high quality adult, child and adolescent psychiatry services with convenient hours, short wait times, and a superior care model at our Bethesda, College Park, and Westminster locations. Healthy Foundations Group meets our clients’ lifestyle needs while specializing in the treatment of a wide range of mental health issues. We serve clients across the lifespan, ranging from children to geriatrics. You’ll be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.

Healthy Foundations Group, launched in Bethesda, Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.Company DescriptionGet to Know Your New Team:\r
\r
Welcome to Healthy Foundations Group. We are a small group practice dedicated to providing high quality adult, child and adolescent psychiatry services with convenient hours, short wait times, and a superior care model at our Bethesda, College Park, and Westminster locations. Healthy Foundations Group meets our clients’ lifestyle needs while specializing in the treatment of a wide range of mental health issues. We serve clients across the lifespan, ranging from children to geriatrics. You’ll be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.\r
\r
Healthy Foundations Group, launched in Bethesda, Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.