Patient Experience Coordinator

1 month ago

Bethesda, United States Healthy Foundations Group, LLC Full time
Job DescriptionJob Description

The Patient Experience Coordinator works as a part of a team to provide superior patient care by providing administrative and customer service support.

Administration & Patient Services

  • Greet patients, schedule appointments, and take credit card and check payments.
  • Make and receive phone calls.
  • Work under the direction of the Patient Experience Supervisor to achieve the following:
    • Determine goals and tasks necessary for improving the patient experience both as the Patient Experience Coordinator and as a team.
    • Adhere to processes and policies as outlined by the Patient Experience Supervisor (available in the Patient Experience binder at front desk).
    • Assist in coordinating team meetings: set dates/times, become familiarized with agenda, order food.
  • Respond to staff requests:
    • Scan patient records and attach them to the appropriate patient file in the EMR in a timely manner.
    • Make copies, print forms, send faxes, and perform other various administrative tasks to assist staff in their workflow.
  • Marketing: send out flyers and thank you notes.
  • Intake Coordination
    • Familiarity with provider’s population/scheduling preferences and availability.
    • Adhering to Intake Policies and Procedures.
  • Program Coordination:
    • Providing administrative support to the clinical program director(s).
    • Accurately relaying and collecting information from/between patients, appropriate family members, community providers, and the clinical team.
  • Assist with office upkeep: ensure the office is neat, order/stock supplies.
  • Interact with insurance companies, pharmacies, and health care providers as necessary.
  • Take messages for patients and providers regarding refill requests, prior authorizations, and care coordination.
  • Adhere to HIPAA guidelines and maintain confidentiality

Skill and Experience Requirements:

GENERAL SKILLS: Excellent communication skills with ability to effectively interact with colleagues and patients. Must be efficient, organized, quick learner with ability to multi-task and prioritize. Entrepreneurial spirit with a “what it takes to get the job done” attitude.

EDUCATION: Some college credits required. An Associate’s degree or currently seeking a Bachelor’s degree in Social Work, Psychology, Health Care Administration, or similar field is preferred.

PRIOR EXPERIENCE: Working in a medical office environment is preferred. Intermediate to advanced experience producing deliverables using Microsoft Office software suite (Outlook, Word, Excel, PowerPoint, and Publisher) is required.

ON-THE-JOB EXPERIENCE: Approximately 1-2 months to gain familiarity with our practice, environment, routines, procedures, and full range of job duties.

PROBLEM SOLVING: Job requires a moderate level of problem solving.

INDEPENDENT JUDGEMENT: Work generally has standard procedures and instructions, but occasionally requires deviation from established methods to achieve results.

PATIENT CARE: Job has some indirect responsibility for patient care. This typically involves communicating accurate messages to/from patient, provider, and/or a third party, delivering them in a timely manner and following up to ensure they were received and that tasks were completed.

RESPONSIBILITY FOR WORK OF OTHERS: Responsible as an individual. No direct reports.

CERTIFICATIONS: Must possess and maintain HIPAA certifications meeting state of Maryland and federal requirements.

Requirements for Employment:

  • Certified copies of degree and/or certification to meet job requirements
  • Return of an acceptable employment and background checks
  • Completion of pre-employment paperwork
Company DescriptionGet to Know Your New Team:

Welcome to Healthy Foundations Group. We are a small group practice dedicated to providing high quality adult, child and adolescent psychiatry services with convenient hours, short wait times, and a superior care model at our Bethesda, College Park, and Westminster locations. Healthy Foundations Group meets our clients’ lifestyle needs while specializing in the treatment of a wide range of mental health issues. We serve clients across the lifespan, ranging from children to geriatrics. You’ll be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.

Healthy Foundations Group, launched in Bethesda, Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.Company DescriptionGet to Know Your New Team:\r
\r
Welcome to Healthy Foundations Group. We are a small group practice dedicated to providing high quality adult, child and adolescent psychiatry services with convenient hours, short wait times, and a superior care model at our Bethesda, College Park, and Westminster locations. Healthy Foundations Group meets our clients’ lifestyle needs while specializing in the treatment of a wide range of mental health issues. We serve clients across the lifespan, ranging from children to geriatrics. You’ll be on a team composed of psychiatrists, therapists, nurse practitioners and administrative professionals.\r
\r
Healthy Foundations Group, launched in Bethesda, Maryland in July 2011, offers competitive compensation in an environment that encourages professional collaboration and an entrepreneurial spirit in our team members.

  • Patient Experience Coordinator

    4 days ago

    Bethesda, United States Healthy Foundations Group, LLC Full time

    Job DescriptionJob DescriptionThe Patient Experience Coordinator works as a part of a team to provide superior patient care by providing administrative and customer service support.Administration & Patient ServicesGreet patients, schedule appointments, and take credit card and check payments.Make and receive phone calls.Work under the direction of the...

  • Patient Coordinator

    3 weeks ago

    Bethesda, United States Datawize Technologies Inc Full time

    **Job Title: Patient Coordinator** **Job Location: Bethesda, MD 20892** **Job type: Contract** **Job Duration: Long Term** **Min Education **: Associate's **Certifications & Licenses** - Basic CPR certification **Skills (Ranked By Priority)** - Strong organizational skills with the ability to successfully manage competing priorities. - Strong...

  • Patient Service Coordinator

    2 weeks ago

    Bethesda, United States Johns Hopkins Health System Full time

    **At Johns Hopkins Hospital we offer an excellent Benefits Package, to include**: - Affordable healthcare - Paid Time Off (PTO) and company paid holidays - Tuition Assistance - Life and disability insurance - Opportunities for career development - Employee discount program - travel, tickets, dining and more! **Patient Service Coordinator Position...

  • Patient Care Coordinator

    6 days ago

    Bethesda, United States Nextonicsolutions Full time

    Nextonic Solutions is seeking a Patient Care Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD. Position Summary and Objectives The purpose of this position is to provide administrative support to research teams and participants...

  • Patient Care Coordinator

    1 month ago

    Bethesda, United States Nextonic Solutions LLC Full time

    **Nextonic Solutions** is seeking a **_Patient Care Coordinator _**to join our vibrant team at the National Institutes of Health (NIH) supporting the **National Institute of Allergy and Infectious Diseases (NIAID)** located in Bethesda, MD. **Summary:**The purpose of this position is to provide administrative support to research teams and participants...

  • Patient Care Coordinator

    1 month ago

    Bethesda, United States Akahi Associates, LLC Full time

    Overview: Position title: Patient Care Coordinator Salary: $19.00/hour - $39.00/hour (depending on years of experience) Schedule: Monday-Friday, 8 am - 5 pm, no work on Holidays, teleworking elegible Benefits: 80 hours PTO, 40 hours sick leave, 11 government holidays, 401(K), medical, dental, vision Facility: NIAID - Bethesda, MD Overall Position...

  • Patient Care Coordinator

    3 weeks ago

    Bethesda, United States GAP Solutions, Inc. Full time

    Provide services as a Patient Care Coordinator in support of the overall functions of the National Institute of Allergy and Infectious Diseases (NIAID) within the National Institutes of Health (NIH). The purpose of this position is to provide administrative support to research teams and participants enrolled in a National Institute of Allergy and Infectious...

  • Patient Care Coordinator

    3 weeks ago

    Bethesda, United States Nextonic Solutions LLC Full time

    **Nextonic Solutions** is seeking a **_Patient Care Coordinator _**to join our vibrant team at the National Institutes of Health (NIH) supporting the **National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.** **Position Summary and Objectives** The purpose of this position is to provide administrative support to research...

  • Patient Care Coordinator

    2 weeks ago

    Bethesda, United States ACI Federal™ Full time

    **ACI Federal** is seeking a **_Patient Care Coordinator _**to join our vibrant team at the National Institutes of Health (NIH) supporting the **National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.** **Overall Position Summary and Objectives** The purpose of this position is to provide administrative support to research...

  • Patient Care Coordinator

    2 weeks ago

    Bethesda, United States Veear Full time

    Work Details: Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators. Respond to patient emails and phone calls; prioritize patient-related issues into urgent, emergent, and routine; triage the issues to the appropriate personnel in the team as necessary. Develops training materials, job aids, and instructions...

  • Patient Care Coordinator

    4 days ago

    Bethesda, United States Nextonic Solutions LLC Full time

    Nextonic Solutions is seeking a Patient Care Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD. Position Summary and Objectives The purpose of this position is to provide administrative support to research teams and participants...

  • Patient Care Coordinator

    3 weeks ago

    Bethesda, United States Axle Full time

    (ID: 2024-5952) **Axle** is seeking a **_Patient Care Coordinator _**to join our vibrant team at the National Institutes of Health (NIH) supporting the **National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.** **Benefits We Offer**: - 100% Medical, Dental & Vision Coverage for Employees - Paid Time Off and Paid Holidays -...

  • Patient Care Coordinator

    2 weeks ago

    Bethesda, United States Nextonic Solutions LLC Full time

    Nextonic Solutions is seeking a Patient Care Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.Position Summary and Objectives The purpose of this position is to provide administrative support to research teams and participants...

  • Patient Care Coordinator

    2 weeks ago

    Bethesda, United States Technofix IT Solutions Full time

    TechnoFix is a bioscience and information technology company that offers advancements in translationalresearch, biomedical informatics, and data science applications to research centers and healthcareorganizations nationally and abroad. With experts in biomedical science, software engineering, andprogram management, we focus on developing and applying...

  • Patient Care Coordinator

    2 weeks ago

    Bethesda, United States Axle Full time

    Job DescriptionJob Description(ID: 2024-5952)Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management,...

  • Patient Care Coordinator

    2 weeks ago

    Bethesda, United States Nextonic Solutions LLC Full time

    Nextonic Solutions is seeking a Patient Care Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.Position Summary and ObjectivesThe purpose of this position is to provide administrative support to research teams and participants...

  • Patient Service Coordinator

    3 weeks ago

    Bethesda, United States Aligned Orthopedic Partners Full time

    Who we are: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing...

  • Patient Care Coordinator

    3 weeks ago

    Bethesda, United States Global Solutions Network Inc Full time

    Global Solutions Network (GSN), a federal government contracting firm, presents this _full time, long-term_ position supporting GSN's customer at the National Institutes of Health (NIH). This position provides a competitive salary and comprehensive benefits. **_ If interested, please provide an up-to-date resume._** **Responsibilities**. - Coordinates the...

  • Patient Relations Coordinator/ Receptionist

    4 weeks ago

    Bethesda, United States Point Performance Medicine Full time

    This position helps support a busy Medical Pain Management and Physical Therapy practice in Bethesda, MD that includes the lead Physiatrist MD, Physical Therapist, DPT, several PTs and other complimentary modality staff. The role supports a variety of administrative duties including provider and patient relations, scheduling, billing, referral management,...

  • Patient Care Coordinator

    4 weeks ago

    Bethesda, United States Maryland Oral Surgery Associates Full time

    **Job Summary**: Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Responsible for...