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Manager, Food

3 months ago

San Antonio, United States SeaWorld Parks & Entertainment Full time

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team

What you get to do:

You will help lead and inspire a team to deliver great guest experiences from the get-go. You will model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:

  • Supervise, train, and counsel Ambassadors
  • Maintain a clean and safe environment for all team members, guests, and animals
  • Develop team members through training, feedback and coaching
  • Ensure compliance with all relevant regulations and policies
  • Assist leadership with supervision of planning, directing, and organizational needs of the department with a focus in Catering, Special Events and Consumer Events & Festivals
  • Assists leadership with employees scheduling, training, food ordering and equipment
  • Create ambassador schedules and maintains Seaport reports
  • Prepare and track daily, weekly, and monthly reports
  • Address complaints and resolve problems
  • Contact maintenance as necessary to maintain proper operation of all equipment and facility
  • Maintain repair log and control labor cost
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
  • Ensure excellent guest service by responding to guest requirements, expectations and needs
  • Other duties assigned
  • Occasionally assist other location and areas throughout the park as needed
What it takes to succeed:
  • At least 18 years of age
  • At least 3 year of experience in the food and beverage industry or similar high volume leadership capacity
  • Able to lead and develop ambassadors in daily job task
  • A role model for SEA safety, guest service, attendance, cleanliness and wardrobe standards
  • Able to work with and lead ambassadors in areas that sell and serve alcohol.
  • A valid Driver's license and ability to meet company driving guidelines preferred
  • Able to complete a Food Safety Manager certification and pass the exam
  • Lift, carry, push and pull up to 50lbs. on a frequent basis.
  • Position engages in extensive walking and standing throughout work shift
  • Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
  • Occasional overhead reaching and climbing stairs and ladders
  • Work both indoors and outdoors, exposed to a variety of weather conditions
  • Perform all cleaning duties, including use of cleaning chemicals
  • Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
  • Flexible in work locations as placement will depend on business needs and career development opportunities
The perks of the position:
  • Paid Time Off
  • Complimentary Park Tickets and Passes
  • Park Discounts on Food and Merchandise
  • Medical, Dental, and Vision Insurance
  • 401K Retirement plan
  • Voluntary Insurance
  • Life Insurance
  • Disability Benefits
  • Tuition Reimbursement
  • Dependent and Health Care Flexible Spending Accounts
  • Employee Assistance Program
  • Legal Assistance Plan


EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.