Customer Service Representative

2 months ago

Woodridge, United States TriMas Corporation Full time

**Customer Service Representative**

Company: Rapak LLC

Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The **Customer Service Representative** is a hands-on role that requires:

* Working with customers to grow their business

* 100% focus on customer satisfaction and on-time deliveries

* Working across multiple departments internally

We are looking for someone who will grow with our business, take on increased responsibilities, and ultimately own account calling.

Our team culture is defined by collaboration with colleagues in the headquarter office and with colleagues at the Indiana production plants.

We also strive to live the Rapak core values of integrity, customer focused, teamwork, result-driven and Kaizen continuous improvement.

**Main Duties & Responsibilities**

* **CUSTOMER SATISFACTION** : Ensuring customer satisfaction on time in full to differentiate Rapak from competitors

* **PURCHASE ORDERS** : Confirming customer orders, calling customers and order entry into ERP system

* **SALES TEAM SUPPORT** : Working with sales team reps to ensure orders get confirmed, loaded into system & scheduled with production team

* **PARTNERSHIPS** : Partnering with companies to drive efficiency, for example work with companies to schedule irradiation of bags and successful shipments for customers around the country and working with freight companies for pickups and shipments

Additional Responsibilities:

* Main responsibility is to satisfy our customers and ensure all order details in the process are stewarded professionally

* Live the Rapak values of integrity, customer focus, teamwork, results driven and Kaizen continuous improvement culture

* Always keenly addressing new opportunities to improve

* Order entry data

* RMAs Lead the process for returns of authorized materials

* Quotes Lead the official quote process, prepare customer quotes and tracking analysis

* Sales Position Reports (MWF) Track sales and distribute sales updates throughout the week

* Quarterly pricing letters Send pricing letters to customers, ensure clear customer communication

* House accounts Provide proactive approach to contacting customers, reminding them about POs, order history and lead times

* Freight Lead the domestic and international freight process

* Work with internal departments to ensure communication of orders, pricing, invoices get addressed appropriately.

* Growth opportunity, demonstrate customer knowledge and ability to take on specific accounts with travel and account responsibility

**Qualifications**

* 2 -3 years of business experience

* A College degree and p revious experience in a customer service role is preferred

* Experience working with ERP, CRM, systems,

* Proficient in Microsoft Excel (Pivot Table, Lookups, etc.) and PowerPoint with ability to train others.

  • Overnight Customer Service Representative

    4 days ago

    Woodridge, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time...

  • Customer Service Sales Representative

    1 week ago

    Woodridge, Illinois, United States Elements Massage Full time

    Position Overview:Elements Massage is seeking a motivated and organized individual to enhance our customer service team in a vibrant spa setting. The ideal candidate will excel in providing exceptional service and contribute to an outstanding guest experience. This role primarily involves engaging with clients at the front desk and promoting the Elements...

  • Customer Service Sales Representative

    2 weeks ago

    Woodridge, Illinois, United States Elements Massage Full time

    Position Overview:Elements Massage is seeking a motivated and enthusiastic individual to enhance our customer service experience in a vibrant spa setting. This role is pivotal in delivering exceptional service and promoting our Elements Wellness program to both new and returning clients.Key Responsibilities:Utilize our established sales strategy to...

  • Retail Sales Associate

    3 weeks ago

    Woodridge, United States Elements Massage Full time

    Overview: Elements Massage in Woodridge is offering an exciting opportunity to join our team of experts and work in a busy spa environment. We are looking for a dynamic, energetic, and well organized individual that will provide superior customer service and strengthen the guest experience. The front desk position is a customer service role, and requires you...

  • Customer Service Technical Content Editor

    2 weeks ago

    Woodridge, United States PROCYON TECHNOSTRUCTURE Full time

    Job DescriptionJob DescriptionAbout Us:At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are...

  • Sales Representative

    3 days ago

    Woodridge, Illinois, United States Edward Don Full time

    Job DescriptionJob Title: Inside/Outside Sales RepresentativeJob Summary:We are seeking a highly motivated and results-driven Inside/Outside Sales Representative to join our team at Edward Don & Company. As a key member of our sales team, you will be responsible for driving sales growth and achieving sales targets by building strong relationships with...

  • Customer Service Diagnostic Content Developer/Author

    2 weeks ago

    Woodridge, United States PROCYON TECHNOSTRUCTURE Full time

    Job DescriptionJob DescriptionAbout Us:At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are...

  • Sales Representative

    5 days ago

    Woodridge, Illinois, United States Edward Don Full time

    Job DescriptionJob Title: Inside/Outside Sales RepresentativeJob Summary:We are seeking a highly motivated and results-driven Inside/Outside Sales Representative to join our team at Edward Don & Company. As a key member of our sales team, you will be responsible for driving sales growth and achieving sales targets by building and maintaining strong...

  • Customer Service Tech

    4 weeks ago

    Woodridge, United States Hobson Storage Part time $25,000 - $32,000

    Job DescriptionJob DescriptionWork with customers to identify their needs and provide solutions that will lead to the best storage experience possible for them.Build customer loyalty by treating everyone like a VIP. Be constantly exceeding their expectations.Ensure the facility is held to the highest standards of presentation by cleaning units, sweeping and...

  • Credit Representative 2

    2 weeks ago

    Woodridge, United States Edward Don Full time

    Credit Representative 2 3836BR Credit Regular Job Description SUMMARY This position collects accounts receivable and credit review orders prior to shipment for a designated portfolio of accounts in accordance with established policies, practices, and procedures in a manner that will contribute to the profit of...

  • Customer Service Technical Content Editor

    1 week ago

    Woodridge, United States Compunnel Inc. Full time

    JD : Customer Service Technical Content EditorType: Full Time Domain Mandatory: Automotive DomainSkills : Arbor Text, DITA, Adobe Illustartor, Commercial, Heavy or commercial vehicle dynamics. Job Role :Solid understanding of US English, including grammar and spelling.Experienced Information Developer/Technical Writer with more than 2 years of...

  • Customer Service Technical Content Editor

    2 weeks ago

    Woodridge, United States Compunnel Inc. Full time

    JD : Customer Service Technical Content EditorType: Full Time Domain Mandatory: Automotive DomainSkills : Arbor Text, DITA, Adobe Illustartor, Commercial, Heavy or commercial vehicle dynamics. Job Role :Solid understanding of US English, including grammar and spelling.Experienced Information Developer/Technical Writer with more than 2 years of...

  • Credit Representative 2

    2 weeks ago

    Woodridge, United States Edward Don Full time

    Job Description SUMMARY This position collects accounts receivable and credit review orders prior to shipment for a designated portfolio of accounts in accordance with established policies, practices, and procedures in a manner that will contribute to the profit of the company. Level II Credit Rep will have the authority to approve credit for new accounts up...

  • Territory Sales Representative

    4 weeks ago

    Woodridge, United States BlueTriton Brands Full time

    BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...

  • Customer Service Technical Content Editor

    3 weeks ago

    Woodridge, United States Avance Consulting Full time $90,000

    Job DescriptionJob DescriptionJD- Customer Service Technical Content EditorLocation : Woodridge. (Onsite) Solid understanding of US English, including grammar and spelling.Experienced Information Developer/Technical Writer with more than 2 years of experienceHands-on experience with developing customer service documentationFamiliarity with using style...

  • Insurance Sales Representative

    1 month ago

    Woodridge, United States Farmers Insurance - Chicago District Headquarters Full time

    Job DescriptionJob DescriptionDon't stay stuck in the same place, continue to grow with us!Farmers Insurance - Chicago District Headquarters in Rosemont, Illinois, is looking for a dedicated, driven individual to join our growing team as a Full-Time Insurance Sales Representative. If you are determined and have amazing relationship-building skills, then...

  • Senior Account Representative

    5 days ago

    Woodridge, Illinois, United States TEPHRA Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Account Representative to join our team at TEPHRA. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients in the construction industry.Key ResponsibilitiesQualify new business opportunities by assessing market potential...

  • Sales Representative

    5 days ago

    Woodridge, Illinois, United States Alleviation Enterprise LLC Full time

    Job Opportunity at Alleviation Enterprise LLCWe are seeking a highly motivated and results-driven Sales Representative to join our team. As an Outside Sales Professional, you will play a crucial role in expanding our sales team into key local markets.Key Responsibilities:Develop and maintain relationships with small- and medium-sized businesses across...

  • Sales Development Representative

    3 weeks ago

    Woodridge, United States Spindle Full time

    We’re Dober – It’s Nice to Meet You! We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant technology. For over 65 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems.Our entrepreneurial spirit, and...

  • Customer Service Diagnostic Content Developer/Author

    3 weeks ago

    Woodridge, United States Avance Consulting Full time $110,000

    Job DescriptionJob DescriptionPosition: Customer Service Diagnostic Content Developer/AuthorLocation : Woodridge (Onsite)JD- Customer Service Diagnostic Content Developer/AuthorExperienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experienceIndependently gather information from technical and non-technical Subject Matter...