Customer Service Technical Content Editor

3 weeks ago

Woodridge, United States Avance Consulting Full time $90,000
Job DescriptionJob DescriptionJD- Customer Service Technical Content Editor

Location : Woodridge. (Onsite)

  • Solid understanding of US English, including grammar and spelling.

  • Experienced Information Developer/Technical Writer with more than 2 years of experience

  • Hands-on experience with developing customer service documentation

  • Familiarity with using style guides, especially the Chicago Manual of Style

  • Ability to offer constructive feedback to authors

  • Familiarity with the automotive or trucking industry

  • Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry

  • Experience with service tools and its specifications used for vehicle servicing

  • Good understanding of Agile environment & alignment to Agile writing principles

  • Excellent verbal and written communication skills

  • To work with cross-functional Teams

  • Familiar with XML and DITA XML authoring using PTC Arbortext Editor

  • Knowledge of Acrobat pro

  • Work to improve the content and appearance of customer documentation continuously

  • Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed

  • Excellent analytical and problem-solving skills

  • Development of appropriate documentation to support technical publication manuals

  • The candidate must have bachelor’s degree in Technical writing or communication or Engineering

  • Ability to communicate effectively across multiple levels of management

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