Customer Service Technical Content Editor

2 weeks ago

Woodridge, United States PROCYON TECHNOSTRUCTURE Full time
Job DescriptionJob Description

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver

experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Role: Customer Service Technical Content Editor

Location: Woodridge, IL (Onsite)

Type: FTE

Domain Mandate: Automotive

Key Skills: Arbor Text, XML, DITA, Adobe Illustrator, Automotive Domain

JD : Customer Service Technical Content Editor

Skills : Arbor Text, DITA, Adobe Illustartor, Commercial, Heavy or commercial vehicle dynamics.

Job Role :

  • Solid understanding of US English, including grammar and spelling.
  • Experienced Information Developer/Technical Writer with more than 2 years of experience
  • Hands-on experience with developing customer service documentation
  • Familiarity with using style guides, especially the Chicago Manual of Style
  • Ability to offer constructive feedback to authors
  • Familiarity with the automotive or trucking industry
  • Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
  • Experience with service tools and its specifications used for vehicle servicing
  • Good understanding of Agile environment & alignment to Agile writing principles
  • Excellent verbal and written communication skills
  • To work with cross-functional Teams
  • Familiar with XML and DITA XML authoring using PTC Arbortext Editor
  • Knowledge of Acrobat pro
  • Work to improve the content and appearance of customer documentation continuously
  • Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed
  • Excellent analytical and problem-solving skills
  • Development of appropriate documentation to support technical publication manuals
  • The candidate must have bachelor's degree in Technical writing or communication or Engineering
  • Ability to communicate effectively across multiple levels of management

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."

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