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Customer Service Technical Content Editor

2 months ago

Woodridge, United States Compunnel Inc. Full time

JD : Customer Service Technical Content Editor

Type: Full Time


Domain Mandatory: Automotive Domain

Skills : Arbor Text, DITA, Adobe Illustartor, Commercial, Heavy or commercial vehicle dynamics.

Job Role :

  • Solid understanding of US English, including grammar and spelling.
  • Experienced Information Developer/Technical Writer with more than 2 years of experience
  • Hands-on experience with developing customer service documentation
  • Familiarity with using style guides, especially the Chicago Manual of Style
  • Ability to offer constructive feedback to authors
  • Familiarity with the automotive or trucking industry
  • Knowledge of Electrical/Electronics/Mechanical terms used in Automotive or trucking industry
  • Experience with service tools and its specifications used for vehicle servicing
  • Good understanding of Agile environment & alignment to Agile writing principles
  • Excellent verbal and written communication skills
  • To work with cross-functional Teams
  • Familiar with XML and DITA XML authoring using PTC Arbortext Editor
  • Knowledge of Acrobat pro
  • Work to improve the content and appearance of customer documentation continuously
  • Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed
  • Excellent analytical and problem-solving skills
  • Development of appropriate documentation to support technical publication manuals
  • The candidate must have bachelor’s degree in Technical writing or communication or Engineering
  • Ability to communicate effectively across multiple levels of management