Customer Service Sales Representative
2 months ago
Position Overview:
Elements Massage is seeking a motivated and organized individual to enhance our customer service team in a vibrant spa setting. The ideal candidate will excel in providing exceptional service and contribute to an outstanding guest experience. This role primarily involves engaging with clients at the front desk and promoting the Elements Wellness program membership to both new and returning customers.
Benefits of the Role:
- Competitive hourly wage ranging from $15.00 to $17.00, commensurate with experience.
- Opportunity for uncapped bonuses based on monthly sales performance.
- Complimentary massage sessions.
- Discounts on retail products and services.
- Paid time off.
Key Responsibilities:
Utilize our established sales techniques to effectively promote the Elements Wellness Program and foster customer loyalty.
The successful candidate will be:
- Engaging and personable, with a strong ability to listen and understand client needs.
- Articulate, with excellent verbal communication skills to convey essential information clearly.
- Responsible for maintaining a clean and organized studio environment, including the front desk and back office.
- Skilled in resolving customer complaints with empathy and patience.
- Organized, with strong problem-solving abilities and the capacity to manage multiple tasks simultaneously.
- Proactive in identifying ways to enhance service quality and customer satisfaction.
- Welcoming guests and managing all aspects of the check-in and check-out process.
- Efficiently scheduling appointments for service providers.
- Reviewing client intake forms as necessary.
- Handling incoming calls and addressing customer inquiries.
- Accurately processing payments through various methods.
- Maintaining a professional demeanor and appearance at all times.
Work Schedule:
Flexibility is essential, with availability for morning, afternoon, or evening shifts, including weekends and some holidays.
Qualifications:
Experience in retail sales or front office operations is preferred. A valid driver's license and reliable transportation are required. Candidates must be willing to adapt their schedule based on operational needs.
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