Customer Service Assistant- Project Based

4 months ago

Worcester, United States Genus plc Full time

Role Overview:

PIC - Philippines, a Genus company, has an exciting opportunity. We are looking for a Project Based Customer Service Assistant to support the team in coordinating order and delivery process of PIC products during the companys transition to a new ERP system

Essential Duties and Responsibilities:
  • Consolidate Supply Chains weekly availability forecast ad Sales forecast, flagging excess or shortfall of gilts and boars to Account Managers
  • Coordinate updated orders with Contract Production Officers and multiplication farm staff
  • Submit monthly forecast reports to internal and external customers
  • Arrange timely and cost efficient mode of transport for PIC animals from source farms to customer farms or designated pick up points
  • Track product movement from source farm to customer farm or designated pick up points. Advises key personnel of transport details (e.g. airway bill, tracking number, bill of lading)
  • Provide month end transport cost on animal deliveries
  • Continuously review different routes and modes of delivery available in the market and recommends the most cost efficient and effective ones
  • Updates PIC Animals dispatch schedule database
  • Process delivery providers billings
  • Trains staff and audits processes of delivery providers to ensure compliance to PIC standards and other pertinent regulations
  • Monitors contract and SLA compliance of delivery providers
  • Submits PIC product order and delivery analytics
  • Manages and updates breeder pack inventory
Requirements:
  • at least 2 years experience as logistics & transport officer, preferably in a logistics company
  • Knowledge of the different mode of transport and delivery, technological advances and best practices in the field of logistics;
  • Intermediate knowledge of MS office applications such as word, excel, powerpoint
  • Willing to adopt flexible on working hours
  • Willing to take on a six month project based position; project extension depends on the completion of system transition
  • Willing to adopt hybrid work set up with three times a week onsite reporting
  • Authorized to work in the Philippines without sponsorship

Preferred Qualifications:

  • Graduate of logistics/transport or related course


Business Overview:

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world a mission that is important to a sustainable future.

PIC, our swine division, currently supplies over 70% of the worlds top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

Equal Employment Opportunities:

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

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