Customer Service Representative

3 weeks ago


Worcester, Massachusetts, United States Amour Marketing Full time
Job Description

Amour Marketing is a telecommunication-based consulting sales and marketing firm. We help our clients maximize their profitability and increase their brand exposure through innovative revenue capabilities.

We are seeking a self-starter entry-level CSR to assist with our firm's strategic marketing and sales campaigns. Our next CSR will be responsible for executing our marketing and sales directives and being the brand's face and voice. We expect our new CSR to build quality relationships with new clientele, maintain existing customer accounts, and assist in increasing quarterly and annual production of new sales and customer acquisitions.

Key Responsibilities:

  • Engage in direct communication with customers, providing expert product knowledge and educating them on their desired product inquiry
  • Research target markets to identify and engage with new and existing customers to bolster our sales pipeline
  • Communicate product features and benefits based on individualized customer needs
  • Overturn objections and answer questions throughout the sales process
  • Respond promptly and professionally to all account inquiries
  • Attend regular product training sessions with other CSR team members and upper-level management

Requirements for Success:

  • A High School Diploma or equivalent is required
  • 1-2 years of experience in customer service or sales is highly recommended
  • Excellent communication skills, both verbal and nonverbal
  • A tenacious and growth-oriented mindset
  • A driven mindset with impeccable time management skills and a superior work ethic
  • A positive and professional demeanor while working with other CSRs and customers


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