Call Center Customer Support
2 weeks ago
About the job Call Center Customer Support
Are you known for your exceptional interpersonal skills and your quick learning ability? Are you eager to grow and be part of a vibrant company culture that values diligent work during the week and fully embraces the weekend off? Have you been recognized for your adaptability and thirst for knowledge in a supportive work environment? If so, we would like to discuss our Full-Time position in Phoenix with you.
Job Summary: Our Client Seeks a diligent and customer-focused individual to join our team as a Customer Service Administrator. This role involves many responsibilities, including sales support, accounting support, portal maintenance, technical support, and account maintenance. The ideal candidate will have a strong background in customer service, be proficient in MS Office and Excel, and be able to learn and adapt to new systems.
Key Responsibilities:
- Sales Support (Daily):
- Efficiently enter orders and generate sales reports.
- Monitor order status and inventory levels.
- Address all customer concerns effectively, including handling inquiries about lost orders, missing invoices, and product questions.
- Accounting Support (Daily):
- Ensure complete and accurate shipping records in the ERP system.
- Processed invoicing, validated customer deductions, and submitted credit memo requests.
- Analyze penalties by customers and dispute charges on vendor portals.
- Track and coordinate National account terms, ensuring alignment with system agreements.
- Portal Maintenance (Daily):
- Manage updates on National account portals (Depot, Lowes, ACE, True Value, Do-It-Best, Orgill).
- Maintain accurate profile settings, product listings, and pricing.
- Effectively challenge debits and ensure data consistency with the ERP system.
- Technical Support (Daily, As Needed):
- Provide backup technical support, addressing customer queries about products and troubleshooting issues.
- System and Vendor Agreement Management:
- Understand and comply with customer shipping rules, regulations, and requirements.
- Coordinate with shipping, EDI coordinator, and management to minimize fines and charges.
- Assist National Accounts Coordinator:
- Processed EDI orders, corrected errors, ensured accurate pricing and terms, and smoothed order flow.
- Support Home Depot CommerceHub orders as needed.
- Account Maintenance (As Needed):
- Set up new accounts, update information, and assist in new item creation.
- Work closely with customers to add items, including images, dimensions, and descriptions.
- Assist with National Account Projects (As Needed):
- Support yearly line reviews, new product introductions, and customer sales analysis.
- Non-EDI Orders (As Needed):
- Manage orders received through non-traditional channels like additional portals.
Qualifications:
- High School diploma required.
- Minimum of 2 years of experience in customer service roles.
- Proficiency in MS Office and Excel.
- Ability to quickly learn and efficiently use the CRM/ERP office system.
- Team player with excellent communication skills.
Package Details
- Full-Time Monday - Friday, 8 am to 5 pm
- Generous Vacation Policy
- Matching 401k
- Good Benefits
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