IT Call Center

2 weeks ago


Phoenix, United States infinite Computing solutions Full time

**Position Summary**:
**Experience Required**:
1 or more years of IT Call Center Experience.

**Experience Preferred**:
Experience with Genesys Cloud Call Center.

**Skills Required**:
**Knowledge in**:
Service request management Service request tracking software.
Thorough understanding of IT Tier I support and escalation procedures.
Thorough understanding of issue triage and documentation.
Customer service principles and practices.
An Associate's degree or one year of experience in IT support (or equivalent working experience) is required.

**Job Types**: Full-time, Contract

Pay: $21.50 - $22.21 per hour

**Benefits**:

- Paid time off

Experience level:

- 1 year

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- IT Call Center/ IT Support: 1 year (required)
- Inbound/Outbound Phone Calls: 1 year (required)

Ability to Relocate:

- Phoenix, AZ 85007: Relocate before starting work (required)

Work Location: In person


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