Call Center

1 week ago


Phoenix, United States SA Technologies Inc Full time
Job Description
Role: Call Center Agent - 1160

Estimated Duration: 6+ months

Location: Phoenix, AZ (hybrid)

Position Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to SB1734 tax compliance, delinquency and general information requests and inquiries. This will have shorter training period than normal call center as there is one focus for this group. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following:

-Answering incoming phone calls in a fast-paced enviroment.

-Resolving Tier 1 level issues

-Reviewing taxpayer accounts

-Verifying, gathering and simultaneously updating key information

-Educating taxpayers of online resources and current tax policies

-Submitting requests for payment arrangements

-Participation in all team engagement activities.

-Meeting performance expectations

Skills Required
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Skills Preferred
Spanish-speaking preferred.

Experience Required
Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred
Experience with participating in process improvement.activities

Education Required
High school diploma or equivalent.

Education Preferred
Associates Degree or higher
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