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Customer Service Specialist

3 months ago

Durham, United States Grace Federal Solutions,Llc Full time

Occupational Summary
Provide marketing of office products equipment and services, coordinate repairs and/or perform routine maintenance, maintain supply inventory and provide customer training.
Work Performed
Perform a variety of functions to promote Office Products and Reprographics Services including formal presentations to customers, market research, and customer assistance.
Perform market surveys and present statistical analyses on customer attitudes and needs; keep abreast of local reprographics market as it relates to university in-house services.
Maintain regular schedule of visits to office equipment locations to perform routine maintenance, to record usage meter readings, to assist customers with training in use of equipment and to maintain supply inventory at sites where copier is departmentally owned.
Respond to service calls and coordinate the repair of equipment with vendors. Maintain a supply inventory for equipment and supplies.
Prepare statistical summary reports pertaining to copy equipment usage and repairs upon request from management. Assist employees through equipment demonstrations, train customers in the use of equipment, install and deliver equipment and/or supplies and assist with accounting procedures as necessary.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Required Qualifications at this Level
Education/Training
Work requires knowledge of basic grammar, clerical and accounting principles generally acquired through a high school education.
Experience
Work generally requires two years of related experience in customer service or office equipment maintenance.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Skills
N/A

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions
Certain jobs may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.