Medical Office Receptionist

1 month ago

Westerville, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $19.00 - 20.00/hour

LOCATION: The office is located at 484 County Line Rd W #130, Westerville, OH 43082

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

  • Medical Receptionist

    1 month ago

    Westerville, United States Creative Financial Staffing Full time

    Job Title: Medical Receptionist Employment Type: Full-time About Us: We are a leading healthcare provider dedicated to offering high-quality medical services to our community. Our clinic is known for its patient-centered care, professional staff, and welcoming environment. Receptionist Job Description: We are seeking a dedicated and friendly Medical...

  • Receptionist

    1 month ago

    Westerville, Ohio, United States United Church Homes, Inc. Full time

    Job SummaryWe are seeking a skilled Receptionist to join our team at Columbus Colony for Elderly Care. As the first point of contact for residents, families, visitors, and staff, you will provide professional and courteous assistance at the front desk.Key ResponsibilitiesGreet visitors, residents, and staff in a friendly and welcoming manner, and provide...

  • Receptionist

    5 months ago

    Westerville, United States United Church Homes, Inc. Full time

    Community Name: Columbus Colony for Elderly Care As a Receptionist at Columbus Colony Elderly Care, you will serve as the first point of contact for residents, families, visitors, and staff, providing professional and courteous assistance at the front desk. In addition to general reception duties, this role requires a basic knowledge of American Sign...

  • Receptionist - Telecommunications - Mount Carmel St. Ann's

    1 week ago

    Westerville, United States Trinity Health Full time

    Trinity Health - 500 Cleveland Avenue [Medical Office Assistant] As a Receptionist at Trinity Health, you'll: Perform various functions of a secretarial nature including answering and routing of phone calls, sorting incoming staff/resident mail, typing and copying reports; Answer/route all incoming phone calls; Ensure customer satisfaction by greeting and...

  • Office Coordinator

    2 weeks ago

    Westerville, Ohio, United States Status Solutions, LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Coordinator to join our team at Status Solutions, LLC. As the first point of contact for our customers and employees, you will be responsible for maintaining a positive and cleanly working environment, managing calendars, and coordinating company events.The ideal candidate will have...

  • Medical Support Specialist

    7 days ago

    Westerville, Ohio, United States Ohio Gastroenterology Group Full time

    Job Summary:Ohio Gastroenterology Group is seeking a highly skilled and detail-oriented Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our medical staff in a fast-paced medical office environment.Key Responsibilities:Room patients for up to 4 doctors, taking vitals,...

  • Medical Office Assistant

    2 weeks ago

    Westerville, Ohio, United States Ohio ENT & Allergy Physicians Full time

    Job Summary: We are seeking a highly skilled Clinical Care Assistant to join our team at Ohio ENT & Allergy Physicians. As a key member of our medical office staff, you will be responsible for providing exceptional patient care and support to our patients and physicians.Key Responsibilities:Assist patients with check-in and check-out processes, including...

  • Medical Office Assistant

    6 days ago

    Westerville, Ohio, United States Ohio ENT & Allergy Physicians Full time

    Job Summary:We are seeking a highly skilled Medical Office Assistant to join our team at Ohio ENT & Allergy Physicians. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key Responsibilities:Provide administrative support to healthcare providers,...

  • Medical Office Assistant

    1 week ago

    Westerville, Ohio, United States Ohio ENT & Allergy Physicians Full time

    Job Summary: We are seeking a highly skilled Clinical Care Assistant to join our team at Ohio ENT & Allergy Physicians. As a Clinical Care Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key Responsibilities:Document patient information accurately and efficiently.Verify test results and ensure...

  • Receptionist

    1 month ago

    Westerville, United States Ohio Gastroenterology Group Full time

    Essential key responsibilities:Cordially welcomes and receives patients and visitors upon arrival. Instruct patient regarding completion of forms. Records patient arrival on schedule while keeping appointments on schedule. Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo ID Enter updated patient...

  • Receptionist - Telecommunications - Mount Carmel St. Ann's

    1 week ago

    Westerville, United States Trinity Health Full time

    Employment Type: Part timeShift: Day Shift Description: At Mount Carmel, we work to continuously inspire one another. Here, all are welcome. It is this culture of humility and compassion that sets Mount Carmel apart. We see the big picture and do the right thing. That means a dedication to the well-being our both our colleagues and the patients they serve....

  • Ultrasound Technologist

    2 weeks ago

    Westerville, Ohio, United States Central Ohio Primary Care Full time

    Job Title: Ultrasound/Vascular TechnologistCentral Ohio Primary Care is seeking a skilled Ultrasound/Vascular Technologist to join our team at our office in Westerville and Columbus, OH.Job Summary:The Ultrasound/Vascular Technologist will possess a working knowledge of specific tasks and procedures associated with Ultrasonography. This individual will work...

  • Ultrasound/Vascular Technologist

    1 month ago

    Westerville, Ohio, United States Central Ohio Primary Care Full time

    Job Title: Ultrasound/Vascular TechnologistCentral Ohio Primary Care is seeking a skilled Ultrasound/Vascular Technologist to join our team at our office located in Westerville and Columbus, OH.Job Summary:The successful candidate will possess a working knowledge of specific tasks and procedures associated with Ultrasonography. As a trained health care...

  • Ultrasound/Vascular Technologist

    2 weeks ago

    Westerville, Ohio, United States Central Ohio Primary Care Full time

    Job Title: Ultrasound/Vascular TechnologistCentral Ohio Primary Care is seeking a skilled Ultrasound/Vascular Technologist to join our team at our office located in Westerville and Columbus, OH.Job Summary:The successful candidate will possess a working knowledge of specific tasks and procedures associated with Ultrasonography. As a trained health care...

  • Dental Office Coordinator

    2 weeks ago

    Westerville, Ohio, United States Dental Associates Group Full time

    Job Title: Dental Treatment CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as a Dental Treatment Coordinator. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Responsibilities:Greets and...

  • Dental Office Coordinator

    1 month ago

    Westerville, Ohio, United States Dental Associates Group Full time

    Job Title: Treatment CoordinatorWe are seeking a highly organized and detail-oriented Treatment Coordinator to join our team at Westerville Parkway Dental. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Responsibilities:Patient...

  • Medical Assistant

    3 weeks ago

    Westerville, Ohio, United States Ohio ENT & Allergy Physicians Full time

    Job Title: Certified Medical Assistant / LPN / RNWe are seeking a dedicated and compassionate Certified Medical Assistants, Licensed Practical Nurses, and Registered Nurses to join our Allergy team at Ohio ENT & Allergy Physicians.Job Summary:The ideal candidate will have excellent interpersonal skills, a strong work ethic, and a commitment to providing...

  • Medical Assistant

    3 weeks ago

    Westerville, Ohio, United States Ohio ENT & Allergy Physicians Full time

    Job Title: CMA / LPN / RNWe are seeking a dedicated and compassionate healthcare professional to join our Allergy team. The ideal candidate will have excellent interpersonal skills, a strong work ethic, and a commitment to providing high-quality patient care.Key Responsibilities:Maintain a clean and organized environment in examination rooms, procedure...

  • Branch Office Administrator

    6 days ago

    Westerville, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    1 week ago

    Westerville, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...