Customer Service Representative

1 week ago

WinstonSalem, United States SalesGrove Full time

Set the tone for the rest of your working life by joining a company that walks with their employees during their career journey.

The Benefits Advisor will primarily assist Medicare Consumers through consultative practices on plan options that best fit their current needs. Additionally, Benefit Advisors will have an opportunity with some IFP (Individual & Family plans) and Ancillary Product Sales provide the best coverage their customers could ask for. The best part: No prior experience is required

Medicare aged customers will grow to 1 in 4 people by 2030. In comparison, this number was 1 in 8 in 2016. This provide an opportunity for company growth and your professional growth. Add in the Full Benefits, PTO and great leadership, we are ready to help you become the best version of you

Essential Duties and Responsibilities:

Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Receive inbound calls from customers who have questions on health insurance options in 10-50 states.
  • Make outbound sales calls on a variety of sales campaigns.
  • Benefit Advisor will recommend plans and enroll prospects based on the customer's needs.
  • Quote, present, and close sales while overcoming objections
  • Follow up on book of business on a consistent basis by making outbound follow up calls to prospects.
  • Provide a positive customer experience with excellent customer satisfaction.
  • Meet sales and productivity goals on a daily, weekly, monthly and annual basis.
  • Update customer file in CRM with summary of interaction
  • On-site regular attendance and punctuality are essential functions of the job.
  • Performs other business tasks or functions as assigned.

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Complete New Hire Technical Training Program
  • Active and valid Life and Health license or ability to acquire as part of our training program within 60 days of hire
  • Ability to be qualified by Department of Insurance to be appointed as a licensed sales agent by multiple insurance carriers which may include additional criminal background and credit checks as required by the Department of Insurance and/or Center for Medicare Services
  • Demonstrates adequate/accurate typing speed while talking to the customer
  • Demonstrate thorough knowledge of billing guidelines
  • Demonstrate professional phone etiquette
  • Demonstrate proficiency with Sales systems
  • Excellent listening skills
  • Must possess effective verbal and written communication skills
  • Excellent computer and navigational skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Excellent work ethic and adherence to work schedule
  • Excellent Problem Solving skills
  • Must perform well in high-energy, dynamic and team-oriented environments
  • High degree of initiative, mature judgment, and discretion
  • Self-starter who is highly motivated

Desired Skills:

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 2+ years sales/customer service experience with a proven track record of exceeding sales quotas
  • 2+ years of Accident and Health insurance industry experience
  • 2+ years of experience working in a blended call center environment
  • Bilingual/Spanish

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