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Customer Service/Sales Representative

2 months ago

WinstonSalem, United States Ogburnstation Meat Market Full time $12 - $15
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
  • Flexible Schedule
Job SummaryWe are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 
Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
  • Interact with high volume of customers in store and provide excellent customer service 
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively