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Customer Experience Specialist

3 months ago

WinstonSalem, United States Masco Full time

As a Customer Experience Specialist I at Liberty Hardware, you will provide essential servicing support to both consumers and customers. This role involves addressing servicing inquiries, supporting project-based rollouts, processing orders, handling product claims, and participating in special projects. We are looking for candidates with call center and computer experience, as well as a willingness to learn and grow in a fast-paced environment.

Key Responsibilities:

•Address servicing inquiries from consumers regarding Liberty Hardware products and stay updated on technical aspects of products.

•Support Customer Experience Specialist II in project-based rollouts and account maintenance for customers.

•Process hand orders and manage order processing tasks for consumers and customers, including resolving order errors.

•Intake product claims through various contact channels such as phone, email, and instant messaging.

•Meet specified metrics to ensure high-quality service delivery.

•Utilize de-escalation skills to handle challenging situations effectively.

•Demonstrate a Continuous Improvement mindset by engaging in activities that benefit the business financially, save time, and reduce waste.

•Participate in special projects as directed by management.

Experience:

•Continued education or equivalent relevant work experience preferred.

•Salesforce and call center experience preferred.

•Proficiency in Microsoft Office required.

Pay Range: $17.00 - $20.00 Hourly

Work Location: Hybrid

Company: Liberty Hardware

Shift 1 (United States of America)

Full time

Liberty Hardware (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish