Master Luthier and Customer Experience Specialist

6 days ago


WinstonSalem, North Carolina, United States Guitar Center Full time

**Job Summary:**

We are seeking a skilled Master Luthier and Customer Experience Specialist to join our team at Guitar Center. This is an exciting opportunity for a talented individual to provide exceptional customer service and perform high-quality maintenance and repair services on customer-owned instruments.

**About Us:**

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

**Key Responsibilities:**

  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store-owned gear, as requested
  • Complete warranty repair work

**Requirements:**

  • Skilled understanding of repairing guitars

**Estimated Salary:** $60,000 - $80,000 per year

**Benefits:**

  • Robust benefits package including medical, dental, vision, and 401K matching
  • Paid sick, holiday, and vacation time
  • Employee discount program
  • Tuition reimbursement options


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