Warranty Service Representative

3 weeks ago

Valencia, United States Williams Homes Full time

Williams Homes is a privately held homebuilder based in Southern California. Williams Homes was founded in 1997 and built on the principles of integrity, trust, and partnership. Over the past 10 years Williams Homes has been consistently entering new markets such as Central Coast, CA, Montana, Idaho, Texas and this year Sacramento, CA and the High Desert, CA. An advantage of being a nimble and entrepreneurial family-owned company with our size and resources is that we can be in various markets. It's Williams Homes love for building that has resulted in the successful creation and delivery of numerous homes and new home communities, while making the American dream a reality.

We believe that home building is and always will be a fundamentally great business. Lance and Sadie Williams are committed to the long-term success of the company and to the employees. The most important assets in our company are the people that come to work at Williams Homes every day. Williams Homes has a culture where WE ARE Williams Homes and work as a united team. We celebrate successes together and we work thru losses together. Becoming a Williams Homes employee, means becoming a Williams Homes family member.

Williams Homes is currently building near the ocean, in wine country, in the mountains, and in all places beautiful. Come join the Williams Homes family and help us build the American dream near you.

Summary/Objective:

The Warranty Service Representative is responsible for delivering quality warranty service to new homeowners in assigned communities/territory. They will work closely with homeowners to resolve warranty issues in new homes, by coordinating with subcontractors, superintendents, and other trades people to ensure completion and quality.

Essential Job Duties:

  • Preforms Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners.
  • Works with Superintendent to ensure homes are prepared for homeowner Walk-Through.
  • Educate new homeowners on features of their home, identifying items that may need repairs and delivering the home in move in condition.
  • Schedule subcontractor or vendor work for warranty repairs.
  • Complete minor repair work, including but not limited to carpentry, patch, and paint.
  • Supervise all trade contractors completing warranty repairs to ensure that all issues are addressed, and quality repairs are made.
  • Obtain homeowners walk through and warranty sign-offs.
  • Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
  • Manage all incoming emergency after hours calls for resolution to emergency warranty issue.
  • Attend weekly construction, sales, customer service team meetings per project.
  • Maintain a good relationship with homeowners, subcontractors, and other Williams Homes team members.
Requirements

Education, Knowledge, Skills and Abilities:
  • High School diploma required.
  • 2-3 years minimum construction fit and finish or repair experience.
  • Must be able to read, understand, and interpret construction documents.
  • Must have the ability to manage a heavy and evolving workload independently and successfully.
  • Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment.
  • Strong written and verbal communication skills.
  • Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
  • Ability to lift 50lbs, stand for long periods of time, climb ladders and access small spaces, e.g. attics.


DISCLAIMER: Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may be asked to perform other duties as assigned. Williams Homes is an Equal Opportunity Employer.

Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes. No fees will be paid in the event the candidate is hired by Williams Homes as a result of the referral.

Salary Description

Hourly rate + Auto Allowance + Bonus

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