Manager, HR Shared Services

3 weeks ago

Brentwood, United States Ardent Health Full time

Overview:

Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcares Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparablys Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

POSITION SUMMARY

Ardent Health Services is seeking a dedicated and dynamic Manager for our HR Shared Services team to lead and enhance our human resources support functions. This role is pivotal in providing top-tier HR services across the organization, ensuring the HR department operates efficiently, and supporting our employees and management team with a commitment to excellence and continuous improvement.

Responsibilities:
  • Leadership and Team Management: Lead the HR Shared Services HR Advisor team to deliver outstanding HR support across the organization. Manage team performance, development, and workflow to guarantee high efficiency and service quality.
  • HR Processes and Systems: Oversee and refine HR processes and systems, including payroll, benefits administration, HRIS, and employee data management, ensuring accuracy, compliance, and prompt processing.
  • Service Excellence: Implement and uphold service level agreements (SLAs) for all HR Shared Services functions. Monitor and report on service delivery metrics to achieve or surpass targets.
  • Compliance and Best Practices: Ensure adherence to federal, state, and local employment laws and regulations. Stay updated on HR best practices and integrate improvements to policies and procedures.
  • Employee Relations: Foster positive employee relations and address employee grievances and queries, ensuring equitable solutions and promoting a harmonious work environment.
  • HR Business Partnering: Act as a strategic HR business partner to department leaders, offering insights and HR solutions to business challenges, aligning HR strategies with business objectives.
  • Training and Development: Oversee the development and implementation of training programs to enhance employee skills and leadership capabilities within the HR Shared Services team and across the organization.
  • Vendor Management: Manage relationships with external vendors and service providers to confirm compliance with contractual obligations and service levels.
  • Project Management: Lead and contribute to HR projects, like system implementations and process optimizations, ensuring timely and budget-compliant completion.
  • Cross-functional Collaboration: Collaborate closely with other HR teams and departments across the organization for a unified and integrated approach to HR service delivery.


Qualifications:

Education & Experience

  • Bachelors degree in Human Resources, Business Administration, or related field; Masters degree or relevant HR certifications (e.g., SHRM-CP, SHRM-SCP) preferred.
  • Minimum of 5 years of HR experience, with at least 3 years in a role focusing on employee relations, HR business partner responsibilities, and/or training and development.
  • At least 2 years of supervisory or management experience within an HR shared services environment.

Knowledge, Skills & Abilities

  • Comprehensive knowledge of HR processes and best practices, including expertise in employee relations, training development, and strategic HR business partnering.
  • Proven leadership and team management skills, with a track record of motivating and developing high-performing teams.
  • Exceptional communication and interpersonal skills, with a focus on service excellence and ability to manage sensitive situations with discretion and integrity.

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