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Front Desk Agent

3 months ago

Spring, United States Westin Woodlands Full time

Overview:

The Front Desk & Guest Services are a focal point at the Westin. They are a huge part of the "Arrival" process, one of our key differentiators. The Front Office offers constant guest interaction, with the most diverse operating exposure in the hotel.

Responsibilities:
  • Attend to guests needs, including, but not limited to, registration, checkout and cashiering.
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Promote the Bonvoy Loyalty Program and provide recognition and benefits to all members.
  • Work in a cooperative and friendly manner with fellow employees, set a positive example.
  • Provide the highest level of guest service to the hotels clients.
  • Maintain professional attire and personal hygiene.
  • Maintain a clean, neat and orderly work area.
  • Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
  • Implement the hotels safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following companys OSHA program, safe lifting techniques.
  • Promptly report substandard (unsafe) conditions to Supervisor.
  • Promptly report accidents, injuries, property damage or loss to Supervisor.
  • Inform management promptly of any work-related problems or guest complaints.
  • Promote the hotel through goodwill, courtesy and a positive attitude.
  • Attend all scheduled training classes and meetings.
  • Continue to learn and grow in your position.
  • Perform any reasonable request as assigned or directed by management.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Assist person(s) with a disability.
  • Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
  • Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Qualifications:
  • High school or equivalent education preferred.
  • Prior Guest Services experience preferred.
  • Marriott or similar branded, full service hotel experience preferred.

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