Front Desk Representative
1 day ago
As a Front Desk Agent at Marriott Spring, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. Your primary responsibilities will include greeting and registering guests, making and modifying reservations, and handling hotel operator and concierge duties.
Responsibilities:- Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring a positive experience throughout their stay.
- Front Desk Operations: Maintain proper operation of the telephone switchboard, handle requests for information, mail, and messages, and answer guest inquiries about hotel services, facilities, and hours of operation.
- Room Reservations: Obtain all necessary information when taking room reservations, follow rate quoting scenarios, and be familiar with all in-house groups, closed-out, and restricted dates.
- Communication: Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Problem-Solving: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
- Technology: Fully comprehend and operate all relevant aspects of the Front Desk computer system, including logging and delivering packages, mail, and messages as needed.
- Education: High School diploma or equivalent required; college coursework in a related field helpful.
- Experience: Experience in a hotel or related field preferred.
- Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service; demonstrate the ability to work well in stressful, high-pressure situations.
- Knowledge: Familiarity with hotel products and guest services, as well as basic arithmetic functions and Microsoft Office suite.
- Competitive Pay: Competitive hourly rate.
- Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
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