Front Desk Representative

12 hours ago


Spring Hills, Texas, United States Next Generation Orthopedic and Spine Institute Full time
Job SummaryWe are seeking a highly skilled and friendly Front Desk Agent to provide exceptional service to our hotel guests. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to stay calm under pressure. Responsibilities include assisting guests with check-in and check-out processes, issuing room keys, and processing payments. The Front Desk Agent will also maintain communication with housekeeping staff to coordinate room availability, answer guest inquiries, and complete paperwork promptly and accurately.
Key Responsibilities
  • Monitor and maintain knowledge of clinic operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with patients and identify their needs through friendly conversation and open-ended questions
  • Verify insurances and schedule appointments
Requirements
  • Friendly and outgoing personality
  • Proficient in English, Spanish; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation


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