Customer Success Manager

As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd. Responsibilities : Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users Identify, establish, and strengthen relationships with current and potential team members within your accounts Close renewals and seek out additional expansion opportunities within your book of business Ensure swift resolution of account issues by using resources from cross-functional teams, as needed Work with Marketing to identify and convert successful customers into advocates Embody Signifyd values and serve as a role model for other team members Develop collateral and conduct periodic business reviews with client executive teams Be a face of the company at trade shows and other industry events, both virtually and in person Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve. Requirements for position : 2+ years of Customer Success Management or Account Management; technology background preferred Customer management experience within complex accounts Excellent communication and presentation skills An analytical and metrics-driven work style Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.) Motivated, resourceful, detail-oriented, and highly organized Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment Background in e-commerce, fraud or payments industries is a plus Signifyd provides a base salary, bonus, equity and benefits to all its employees. Our posted job may span more than one career level, and offered level and salary will be determined by the applicant’s specific experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Are you legally authorized to work in the United States?

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How many accounts are currently, or most recently, in your book of business?

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Do you have experience owning renewal and upsell efforts?

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Signifyd’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Gender

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