Customer Experience Specialist III

3 weeks ago


California, United States Cypress Human Capital Management, LLC Full time

Overview

Customer Experience Specialist III

Partner with Program Lead to support 2-3 acquisitions of new companies by Zendesk Partner with Customer Success and subject matter experts to build new processes and expansion plays for acquired companies Facilitate meetings to review and examine identified needs and desired outcomes Own documentation describing the customer or agent experiences we seek to enable, as well as the accuracy and quality of the approved and shipped experiences Coordinate with enablement to support training and enablement strategy; support development of enablement and communications materials Support creation and execution of the change management plan and strategy Design and develop solutions that will support transformational projects to operationalise and scale initiatives that drive organizational maturity. Onboard relevant users from acquired company to Gainsight and build the necessary workflows, reports, and dashboards Support the design and implementation of an intentional and personalized customer lifecycle Work with the BI and Data Analytics teams to bring key, data-driven metric dashboards

Skills

Proven ability to drive and own conversations in support of overall goals, providing alternative solutions when necessary 2+ years experience working in Gainsight 4+ years of experience within a global CX organization Empathy, compassion, and a desire to ensure that our customers receive the proper treatment and a willingness to take steps to continually improve it

Compensation

$34.83/hr (W2/Non-Exempt)

#J-18808-Ljbffr



  • California, United States Cedars-Sinai Full time

    Job DescriptionCome join our team Cedars-Sinai Pediatrics is seeking a dynamic Lead Research Specialist for the new Cedars-Sinai Rowitch Lab.The Research Specialist III (RS III) works independently with minimal guidance from the Principal Investigator, higher level Research Scientist and other related research staff. This position will perform a variety of...


  • Torrance, California, 90503, Los Angeles County, CA, United States CEDARS-SINAI Full time

    Job DescriptionWhat You Will Be Doing in this Role:Under general supervision and following established practices, policies, and guidelines of Revenue Cycle Management supporting Hospital, Professional Fee billing and collections. Duties include but are not limited to, reviewing and submitting claims to payors, performing account follow-up activities,...


  • California, United States VTG Full time

    Overview: VTG is seeking a Logistics Specialist III-Readiness Data Analyst to provide product support and in-service logistics support to the NAVAIR PMA-207 Program Office. Specifically, provide sustainment data analytics support to the Readiness Lead at PMA-207 Program Office, Patuxent River, MD. Responsibilities: In support of PMA-207 Readiness, the...


  • California, United States CareerBuilder Full time

    The Help Group is seeking a h igh energy, attention to detail, well organized full-time Work Experience Specialist to cover the Sherman Oaks area! Founded in 1975, The Help Group is the largest, most innovative and most comprehensive nonprofit of its kind in the United States serving children and adults with special needs related to autism spectrum disorder,...

  • Technician III

    2 weeks ago


    California, United States Ametek, Inc. Full time

    Ametek, Inc. Job description: Job Title: Tech III (Metrology) ZYGO Corporation is a global leader in the design and manufacture of advanced optical metrology systems and ultra-precise optical components and assemblies. Our mission is to enable customer success by delivering innovative precision metrology and optical solutions. ZYGO’s metrology products...


  • California, United States RingCentral Full time

    Software Development Engineer- III page is loaded Software Development Engineer- III Apply locations Bangalore, India time type Full time posted on Posted Yesterday job requisition id R072155 Job Description We are looking for an experienced Senior Software Developer to join the RingCentral Operations Intelligence team. You will be responsible for designing...


  • California, United States CorVel Corporation Full time

    We are seeking a 4850 Sr. Claims Specialist for our Southern California Team. The Sr. Claims Specialist manages within company standards and best practices complex and problematic, high visibility workers' compensation claims within delegated limited authority to determine benefits due; work closely with case managers and attorneys; manage subrogation and...


  • Los Angeles, California, 90071, Los Angeles County, CA, United States CEDARS-SINAI Full time

    Job DescriptionWould you like to be part of an organization that is committed to delivering the highest quality of medical care to our patients? Align yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality...


  • California, United States CorVel Corporation Full time

    CorVel in is seeking a Senior Liability Claims Specialist. The Senior Liability Claims Specialist manages within company best practices complex and non-complex Liability claims. Additionally, the Specialist will work within delegated authority to best possible outcomes for CorVel and our clients. The position is premise liability focused, with premise...


  • California, United States CorVel Corporation Full time

    CorVel in is seeking a Senior Liability Claims Specialist. The Senior Liability Claims Specialist manages within company best practices complex and non-complex Liability claims. Additionally, the Specialist will work within delegated authority to best possible outcomes for CorVel and our clients. The position is premise liability focused, with premise...


  • California, United States CorVel Corporation Full time

    CorVel in is seeking a Senior Liability Claims Specialist. The Senior Liability Claims Specialist manages within company best practices complex and non-complex Auto and General Liability claims. Additionally, the Specialist will work within delegated authority to best possible outcomes for CorVel and our clients. The position is premise liability and auto...


  • Los Angeles, California, 90071, Los Angeles County, CA, United States CEDARS-SINAI Full time

    Job DescriptionAlign yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes...


  • California, United States CorVel Corporation Full time

    We are seeking a Sr. WC Claims Specialist for our Southern California Team. The Sr. Claims Specialist manages within company standards and best practices complex and problematic, high visibility workers' compensation claims within delegated limited authority to determine benefits due; work closely with case managers and attorneys; manage subrogation and...


  • California, United States CorVel Corporation Full time

    CorVel is hiring a Provider Relations Specialist for the Irvine, CA office. The Provider Relations Specialist assists providers via phone and email with basic to complex bill review questions and requests. Documents bill review errors for tracking and trending to improve team error rate. Acts as a positive and professional representative of our CorVel...


  • Ontario, California, United States Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...


  • California, United States Cedars-Sinai Full time

    Job DescriptionGuerin Children's is launching an innovative program in pediatric epilepsy and neurogenic rare diseases, including genomic sequencing and clinical trials with advanced therapy medicinal products (ATMPs).The Clinical Research Coordinator III works independently providing study coordination including screening of potential patients for protocol...


  • California, United States CorVel Corporation Full time

    The Senior Claims Specialist manages within company standards and best practices complex and problematic, high visibility workers' compensation claims within delegated limited authority to determine benefits due; work closely with case managers and attorneys; manage subrogation and negotiate settlements to ensure specific customer service requirement to...


  • California, United States CorVel Corporation Full time

    The Medical Only Claims Specialist manages non-complex and non-problematic, medical only claims and minor lost-time workers' compensation claims under close supervision, supporting the goals of claims department and of CorVel. This is a remote job opportunity. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receives claims, confirms policy coverage and...


  • California, United States CorVel Corporation Full time

    The Claims Specialist manages within company best practices lower-level, non-complex and non-problematic workers' compensation claims within delegated limited authority to best possible outcome, under the direct supervision of a senior claims professional, supporting the goals of claims department and of CorVel. This is a remote opportunity. ESSENTIAL...


  • California, United States CorVel Corporation Full time

    The Claims Specialist manages within company best practices lower-level, non-complex and non-problematic workers' compensation claims within delegated limited authority to best possible outcome, under the direct supervision of a senior claims professional, supporting the goals of claims department and of CorVel. This is a remote position. ESSENTIAL...