Customer Experience Specialist III

2 weeks ago


California, United States Cypress Human Capital Management Llc Full time

OverviewCustomer Experience Specialist IIIPartner with Program Lead to support 2-3 acquisitions of new companies by ZendeskPartner with Customer Success and subject matter experts to build new processes and expansion plays for acquired companiesFacilitate meetings to review and examine identified needs and desired outcomesOwn documentation describing the customer or agent experiences we seek to enable, as well as the accuracy and quality of the approved and shipped experiencesCoordinate with enablement to support training and enablement strategy; support development of enablement and communications materialsSupport creation and execution of the change management plan and strategyDesign and develop solutions that will support transformational projects to operationalise and scale initiatives that drive organizational maturity.Onboard relevant users from acquired company to Gainsight and build the necessary workflows, reports, and dashboardsSupport the design and implementation of an intentional and personalized customer lifecycleWork with the BI and Data Analytics teams to bring key, data-driven metric dashboardsSkillsProven ability to drive and own conversations in support of overall goals, providing alternative solutions when necessary2+ years experience working in Gainsight4+ years of experience within a global CX organizationEmpathy, compassion, and a desire to ensure that our customers receive the proper treatment and a willingness to take steps to continually improve itCompensation$34.83/hr (W2/Non-Exempt)#J-18808-Ljbffr

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    Overview Customer Experience Specialist III Partner with Program Lead to support 2-3 acquisitions of new companies by Zendesk Partner with Customer Success and subject matter experts to build new processes and expansion plays for acquired companies Facilitate meetings to review and examine identified needs and desired outcomes Own documentation describing...


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