Customer Experience Representative
1 week ago
The Opportunity
As a Customer Experience Representative with Tradebe, you will work closely with the Sales team to provide quality customer service to all of Tradebes internal and external customers.
Key Job Responsibilities
- Effectively utilize, coordinate, and cultivate strong relationships with Sales, Approvals, and Operations to ensure the delivery of high-quality and timely service to customers
- Act as a point-of-contact and interface between customers/prospects, sales, and facilities
- Review profiles and manifests to ensure compliance with DOT and RCRA regulations
- Generate and submit waste profiles for approval
- Provide quotes for potential waste streams
- Submit new customer contract pricing to the pricing team and update prices for current customers as necessary
- Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery
Qualifications
- Bachelors degree in Communications, Business Administration, Environmental Science or related field is preferred
- Strong skillset in professional communication, collaboration, and organization
- Excellent analytical, organizational, and problem-solving skills
- Friendly demeanor and a service-oriented approach
- Demonstrated problem-solving abilities, particularly in a fast-paced environment
- Proven proficiency in multitasking while maintaining excellent attention to detail
- Ability to read, understand, and apply common operational documents, SOPs, and waste manifests
- Knowledge of RCRA and previous waste profiling experience is highly preferred
We offer
- Competitive pay and benefits
- Student loan repayment assistance
- Generous vacation and sick plans
- Medical (including telehealth), dental and vision
- 401k Retirement match
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Agency paid, basic life and AD&D insurance
- Career ladders, professional development, and promotion opportunities
- Leadership opportunities
- Great work environment and culture
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