Customer Experience Representative

1 week ago


Meriden, United States Tradebe Full time

The Opportunity

As a Customer Experience Representative with Tradebe, you will work closely with the Sales team to provide quality customer service to all of Tradebes internal and external customers.

Key Job Responsibilities

  • Effectively utilize, coordinate, and cultivate strong relationships with Sales, Approvals, and Operations to ensure the delivery of high-quality and timely service to customers
  • Act as a point-of-contact and interface between customers/prospects, sales, and facilities
  • Review profiles and manifests to ensure compliance with DOT and RCRA regulations
  • Generate and submit waste profiles for approval
  • Provide quotes for potential waste streams
  • Submit new customer contract pricing to the pricing team and update prices for current customers as necessary
  • Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery

Qualifications

  • Bachelors degree in Communications, Business Administration, Environmental Science or related field is preferred
  • Strong skillset in professional communication, collaboration, and organization
  • Excellent analytical, organizational, and problem-solving skills
  • Friendly demeanor and a service-oriented approach
  • Demonstrated problem-solving abilities, particularly in a fast-paced environment
  • Proven proficiency in multitasking while maintaining excellent attention to detail
  • Ability to read, understand, and apply common operational documents, SOPs, and waste manifests
  • Knowledge of RCRA and previous waste profiling experience is highly preferred

We offer

  • Competitive pay and benefits
  • Student loan repayment assistance
  • Generous vacation and sick plans
  • Medical (including telehealth), dental and vision
  • 401k Retirement match
  • Flexible spending accounts (FSA)
  • Health savings accounts (HSA)
  • Agency paid, basic life and AD&D insurance
  • Career ladders, professional development, and promotion opportunities
  • Leadership opportunities
  • Great work environment and culture
  • And MORE


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