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Customer Service Representative

2 months ago

Meriden, Connecticut, United States Tradebe Full time

The Opportunity

We are seeking a highly skilled and motivated Customer Experience Representative to join our team at Tradebe. As a key member of our Sales team, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Job Responsibilities

  • Develop and maintain strong relationships with Sales, Approvals, and Operations teams to ensure seamless delivery of high-quality and timely service to customers.
  • Act as a primary point-of-contact and interface between customers/prospects, sales, and facilities, providing timely and effective communication.
  • Review and analyze customer profiles and manifests to ensure compliance with regulatory requirements, including DOT and RCRA regulations.
  • Generate and submit waste profiles for approval, ensuring accuracy and attention to detail.
  • Provide quotes for potential waste streams, utilizing knowledge of market trends and customer needs.
  • Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery, ensuring timely and efficient service.

Qualifications

  • Bachelor's degree in Communications, Business Administration, Environmental Science, or related field is preferred.
  • Strong skillset in professional communication, collaboration, and organization, with excellent analytical, organizational, and problem-solving skills.
  • Friendly demeanor and a service-oriented approach, with a proven ability to work effectively in a fast-paced environment.
  • Demonstrated problem-solving abilities, particularly in a dynamic and ever-changing environment.
  • Proven proficiency in multitasking while maintaining excellent attention to detail, with the ability to read, understand, and apply common operational documents, SOPs, and waste manifests.
  • Knowledge of RCRA and previous waste profiling experience is highly preferred.

We Offer

  • Competitive pay and benefits package.
  • Student loan repayment assistance.
  • Generous vacation and sick leave plans.
  • Medical, dental, and vision insurance.
  • 401k Retirement match.
  • Flexible spending accounts (FSA) and Health Savings Accounts (HSA).
  • Agency-paid, basic life and AD&D insurance.
  • Career ladders, professional development, and promotion opportunities.
  • Leadership opportunities.
  • Great work environment and culture.