Technical Service Specialist
3 months ago
Job Summary: The Technical Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the ABS customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with customers and internal stakeholders, aiming for 100% customer satisfaction. This individual will work closely with our prototype and production engineering manufacturing teams, as well as key suppliers and the validation/testing teams. Responsibilities: Service * Ensure customer satisfaction with product performance and field service activities. * Assign and schedule regional Service Technicians. * Prepare and approve quotations for field service activities. * Review and approve field service reports; provide complete and professional documentation to the customer. * Responsible for after-hours and emergency 24/7 customer support. * Develop and maintain spare parts programs with cross-functional operations support. * Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations. Warranty * Manage customer Return Material Authorization (RMA) process. * Manage customer Warranty process. * Develop and implement warranty processes and tracking, including process flow diagrams and call center scripts. * Create Customer and Product Warranty documents. * Develop and implement systems and tools including Web-based, telephone, and email to collect and capture customer satisfaction data and ensure resolution and tracking of customer concerns. * Performs other duties as requested, directed, or assigned. * Predictable and reliable attendance. Position Qualifications: * Bachelor's degree in business, engineering, or a related field. * Minimum of seven (7) years of experience working in customer service and a minimum of five (5) years of experience leading teams of skilled mechanical and electrical service technicians. * Minimum of five (5) years of working with complex electro-mechanical systems required. * Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices. * Highly collaborative with a genuine passion for customer service. * Excellent analytical, communication, and presentation skills. * Strong interpersonal skills to work with team members on all levels of the organization. * Highly organized and detail oriented. * Ability to travel approximately 25% domestically and internationally. * Ability to work in a dynamic start-up environment where initiative and ownership is preferred. * Assertive, and not afraid to share their opinion. Key Competencies: * Focuses on Quality: Drives work results with a quality focus on actions and results. * Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems. * Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results. * Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition. * Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace. * Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before. * Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives. * Communications: Exchanges thoughts, feelings, and information effectively. Physical Requirements / Working Conditions: The physical demands described here are representative of those that must be met by an e
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Technical Service Specialist
3 months ago
Lake Orion, United States American Battery Solutions Full timeJob Summary: The Technical Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the ABS customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with customers and internal stakeholders, aiming for 100% customer...
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Technical Specialist
1 month ago
Lake Orion, United States Pinnacle Professional Services Full timeTechnical Specialist - Battery As the world transitions towards clean and sustainable energy solutions, the role of Battery Technical Specialist becomes increasingly vital. These experts play a crucial part in driving innovation, improving battery energy storage systems, and shaping the future of renewable energy. Japanese language skills, proficiency in...
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Technical Specialist
5 days ago
Lake Orion, United States Pinnacle Professional Services Full timeTechnical Specialist - Battery As the world transitions towards clean and sustainable energy solutions, the role of Battery Technical Specialist becomes increasingly vital. These experts play a crucial part in driving innovation, improving battery energy storage systems, and shaping the future of renewable energy. Japanese language skills, proficiency in...
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Technical Specialist
2 months ago
Lake Orion, United States Pinnacle Professional Services Full timeJob DescriptionJob DescriptionTechnical Specialist - BatteryAs the world transitions towards clean and sustainable energy solutions, the role of Battery Technical Specialist becomes increasingly vital. These experts play a crucial part in driving innovation, improving battery energy storage systems, and shaping the future of renewable energy. Japanese...
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Technical Service Consultant
5 days ago
Lake Orion, Michigan, United States American Battery Solutions Full timeJob OverviewPosition Summary:The Technical Service Consultant plays a pivotal role in fostering robust client relationships, ensuring high levels of customer satisfaction, and expanding the service offerings of American Battery Solutions (ABS). This position involves traveling to various client sites to provide support and guidance on ABS products. The...
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Technical Service Consultant
4 days ago
Lake Orion, Michigan, United States American Battery Solutions Full timePosition Overview: The Technical Service Consultant plays a pivotal role in fostering robust client relationships, ensuring high levels of customer satisfaction, and expanding the service offerings of American Battery Solutions (ABS). This position involves traveling to various client sites to provide essential support to ABS customers. The Technical Service...
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Field Service Specialist
4 weeks ago
Lake Orion, United States American Battery Solutions Full timeJob Summary: The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role will be responsible for traveling to client locations and supporting ABS customers. The Field Service Specialist...
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Field Service Specialist
2 weeks ago
Lake Orion, United States American Battery Solutions Full timeJob Summary: The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role will be responsible for traveling to client locations and supporting ABS customers. The Field Service Specialist...
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Field Service Specialist
2 months ago
Lake Orion, United States American Battery Solutions Full timeJob DescriptionJob DescriptionJob Summary:The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role will be responsible for traveling to client locations and supporting ABS customers. The...
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Field Service Specialist
4 weeks ago
Lake Orion, United States American Battery Solutions Full timeJob DescriptionJob DescriptionJob Summary:The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role will be responsible for traveling to client locations and supporting ABS customers. The...
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Automation Controls Specialist
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Lake Orion, Michigan, United States HRU Inc Technical Resources Full timeHRU Technical Resources is in search of a Controls Engineer to provide support for a prominent automotive client. Role Type: 12 Month Contract (Potential for extension) Work Schedule: 1st Shift, rotating every 3-4 months with overtime opportunities Salary: $50.00-$60.00/HR Available Benefits: Health, Dental, Vision, 401K, Paid Time Off, Holiday Compensation...
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Lake Orion, Michigan, United States Lake Orion, MI 48362 Full timePosition OverviewWe are seeking a dedicated individual for a role as a Lawn Maintenance Specialist and Winter Services Technician. This is an entry-level opportunity, and we are eager to provide training for enthusiastic candidates.Key ResponsibilitiesPerform regular lawn care tasks, ensuring high-quality service.Engage in snow removal activities during...
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Lake Orion, Michigan, United States Lake Orion, MI 48362 Full timePosition OverviewWe are seeking a dedicated individual for a position as a Lawn Maintenance Specialist and Winter Services Technician. This role is suitable for entry-level candidates, and we are open to providing training for enthusiastic individuals.Key ResponsibilitiesPerform regular lawn care tasks, ensuring high-quality service.Engage in snow removal...
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Irvine-Lake Forest, United States Marquee Staffing - OC Full timeJob DescriptionCompany Overview:Marquee Staffing is a prominent staffing agency known for its exceptional local market expertise and personalized service. We are currently seeking a Technical Support Customer Service Specialist for a leading global provider of innovative radiofrequency (RF) medical technologies.Compensation:$20 - $22/hr Based on...
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Technical Support Specialist
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Salt Lake, Utah, United States Nicholas Full timeTechnical Support SpecialistJob OverviewWe are seeking a skilled Technical Support Specialist to deliver prompt and effective technical assistance regarding computer systems. You will address inquiries related to technical challenges and provide guidance to resolve them.An exceptional Technical Support Specialist should possess robust technical expertise and...
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Technical Sales Specialist
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Whitmore Lake, United States Unifrax Full timeJob RequirementsWhy Join Us?Unifrax is a leading provider of specialty materials, dedicated to innovation in battery technologies, filtration solutions, and high-performance insulation products. With a global presence and a commitment to sustainability, we deliver advanced materials that help our customers enhance efficiency and reduce environmental...
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Advanced Manufacturing Training Specialist
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Rice Lake, Wisconsin, United States Northwood Technical College Full timeAdvanced Manufacturing Training SpecialistWe are seeking a highly skilled and experienced Manufacturing Education Specialist to join our team at Northwood Technical College.Teach face-to-face Mobile Mechatronics Training, covering topics such as AC/DC electricity, basic pneumatics, electric motor control, and PLC programming.Develop and deliver training...
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Quality Assurance Specialist
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Lake Orion, United States Oasis Advanced Engineering Full time $50,000 - $75,000Job DescriptionJob DescriptionCompany DescriptionOasis Advanced Engineering is a premier, small research and development company that specializes in the development and fielding of state-of-the-art simulators and combat vehicle training systems for the U.S. Military. Oasis-AE is recognized throughout the industry as an innovator and genuine leader in the...
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Electrical Systems Specialist
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Lake Orion, Michigan, United States Jobot Full timeJoin a Leading Machinery Manufacturer in the USAThis Jobot Job is hosted by: Eric KhassanovSalary:$35 - $45 per hourAbout Us:As a global, family-owned enterprise, we have been at the forefront of developing manufacturing systems and machine tools for over 90 years. Our clientele includes the world's foremost automotive manufacturers, their component...
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Automation Systems Specialist
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Lake Orion, Michigan, United States Jobot Full timeJoin a leading Machinery Manufacturer in the United States This opportunity is hosted by Jobot. About Us: As a global, family-owned enterprise, we have been at the forefront of developing manufacturing systems and machine tools for over 90 years. Our clientele includes premier automotive manufacturers, their component suppliers, and a diverse array of...
