Dubuque Inbound Customer Service

3 months ago

Dubuque, United States Montoursville, PA Full time

Dubuque Inbound Customer Service Dubuque, Iowa **Job Description:**

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents. As an inbound customer service representative, you will be reporting directly to your assigned Team Lead for the program.

**Duties:**

* Handle customer inquiries both telephonically and by email

* Manage and resolve customer complaints

* Provide customers with product and service information

* Enter new customer information into system & update existing customer information

* Process orders, forms and applications

* Identify and escalate priority issues

* Handle supervisor calls

* Follow all PCI compliance procedures when handling customer information

* Assist the team leader in the day to day activities of the team

* Mentor new hires and help them acclimate to the call floor

* Step into the team leader role when the team leader is not available

**Key Competencies**

* Verbal and written communication skills

* Listening skills

* Problem analysis and problem solving

* Organizational and attention to detail

* Adaptability and flexibility

* Team work

* Resilience

* Above average attendance

* Great attitude both positively and professionally

**Education and Experience**

* High school diploma or equivalent

* Proficient in relevant computer applications

* Required language proficiency

* Knowledge of customer service principles and practices

* Knowledge of call center telephone and technology

* Some experience in a call center or customer service environment

* Good data entry and typing skills

* Knowledge of administration and clerical processes

Skills and Qualifications

Summarize special skills or qualifications acquired from employment or other experiences including languages spoken that you would bring to our Company. Education Type of School Name of School Location Number of Years Completed Major & Degree High School High School - Name High School - Location High School - Years High School - Major College College - Name College - Location College - Years College - Major Business or Trade School Trade - Name Trade - Location Trade - Years Trade - Major Professional or Graduate School Pro - Name Pro - Location Pro - Years Pro - Major Previous Next Applicant Statement I understand that this application is not a contract, offer, or promise of employment. By filling out this application I am genuinely interested in working for American Customer Care, Inc., Premiere Response, or Mark Facey & Company and I understand that an offer of employment may be subject to receipt of satisfactory reports and the accuracy of all pre-employment information I have supplied. I acknowledge that my employment with American Customer Care, Inc., Premiere Response, or Mark Facey & Company should an offer be made, is on an at will basis. I am free to terminate my employment with American Customer Care, Inc., Premiere Response, or Mark Facey & Company at any time for any reason. Similarly, American Customer Care, Inc., Premiere Response, or Mark Facey & Company is free to terminate our employment relationship at any time, with or without cause or notice. Acceptance of employment is not a contract of employment for any specified time.

If employed, I will be required to abide by the companys rules and regulations, consistent with applicable federal, state, and local law. I understand that the Company has complete discretion to modify its policies, rules, regulations and practices at any time, to the extent allowed by federal or state law, except that it will not modify its policy of employment at will. By my continued employment with the company, I consent to any changes.

I hereby authorize American Customer Care, Inc., Premiere Response, or Mark Facey & Company or its agents to verify all statements contained in this application and or rsum and give American Customer Care, Inc., Premiere Response, or Mark Facey & Company permission to contact schools, previous employers (unless otherwise indicated), references, and others (Federal law and some state law requires a separate disclosure and consent form when obtaining consumer credit reports). To the extent permitted by federal, state, or local law, I release all parties from any liability arising out of this provision and the use of such information.

I understand that neither this document, nor any other document or letters received by me during my employment with American Customer Care, Inc., Premiere Response, Mark Facey & Company nor any offer of employment from American Customer Care, Inc., Premiere Response, or Mark Facey & Company, nor any statement made by a American Customer Care, Inc., Premiere Response, or Mark Facey & Company agent or representative constitute an employment contract, unless agreed to in a specific document to that effect by American Customer Care, Inc., Premiere Response, or Mark Facey & Company and me in writing.

I certify that the above information is complete and accurate to the best of my knowledge. I understand that any falsification, misrepresentation or omission of information on this form relating to my application of employment may result in my denial of employment, or if employed my immediate dismissal. Type your initials to sign the application Previous Skills High School - Location College - Location Trade - Location Pro - Location

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