Client Service Representative II
2 weeks ago
Member Experience Specialist II
Company: Access Dubuque
Position Overview
At Access Dubuque, we pride ourselves on fostering a diverse and inclusive environment where every team member is valued. As a Member Experience Specialist II, you will collaborate with a dedicated team of professionals who are passionate about making a difference in our members' lives. Here, your contributions will be recognized, and you will have the opportunity to develop your career in a supportive atmosphere.
Your Responsibilities:
- Engage with members and prospective clients by delivering exceptional service through our customer service channels.
- Identify member needs and provide guidance on suitable financial services.
- Uphold a positive and professional representation of the organization.
- Promote various financial products and services to enhance member satisfaction and engagement.
- Conduct financial assessments and educational sessions to assist members in achieving their financial goals.
- Process applications for basic loans and credit services, ensuring a smooth experience for our members.
- Explore opportunities to safeguard member loans through additional protective services.
Qualifications:
- Strong communication skills are essential.
- Experience in the financial sector or customer service is preferred.
- A commitment to providing personalized service with professionalism and empathy.
- A collaborative mindset with a willingness to assist in various roles as needed.
About Access Dubuque:
Access Dubuque is dedicated to empowering our members through financial education and support. Our mission is to create a community where individuals can thrive financially and achieve their goals. We are committed to building a workplace culture that values diversity, integrity, and service excellence.
Join us in making a positive impact in the lives of our members and the community.
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