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Solution Delivery Consultant

4 months ago

Overland Park, United States Netsmart Full time

Responsible for collaborating with clients to configure software solutions in pre-production and production environments.

At Netsmart, improving care delivery isn't just our aspiration, it's our passion

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Delivery Consultant- EVV

As a Solution Delivery Consultant, you will ensure seamless solution implementations and maintain strong client relationships. Key responsibilities include managing communications, documentation, and issue resolution. You'll handle project configurations, troubleshooting, and prepare for system builds, integrations, testing, and conversions using our implementation methodology.

You'll enhance solution functionality through testing and troubleshooting across diverse client environments and participate in client meetings and internal initiatives to improve processes. Reporting on solution statuses, risks, and issues to clients and project leaders is crucial.

Collaboration with cross-functional teams for complex issue resolution and escalation management is essential. You'll assist in analyzing current workflows, maintain client relationships, and document best practices. Experience with Netsmart EHR solutions, and familiarity with industries like clinical, human services, long-term care, and senior living are beneficial, with billing, Payer, or EVV experience as a plus. Join us to make a meaningful impact with your expertise.

EVV Team:

As a Solution Delivery Consultant, you will work independently on the Mobile Care Giver+ solution, integrating care records and assisting clients with project implementation. This role involves ensuring caregivers document necessary data for the Cares Act, including GPS and timing coordinates to verify service delivery. You'll support state requirements, which may change, and collaborate with provider agencies and payers. Additionally, you'll work with the Care Router solution, which dispatches aids for 988 Crisis and hospice care in post-acute settings.

Responsibilities

  • Prepare and perform system build, testing and conversion project tasks using the implementation methodology
  • Test and troubleshoot configurations to improve solution functionality in a variety of client environments
  • Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies
  • Identify and report solution status, risks, and issues to client and project leadership
  • Work with cross-functional teams to provide complex issue resolution and resolve escalation management issues
  • Assist clients and project teams in current state analysis of department workflows
  • Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives
  • Identify and generate documentation for best practices in methodology
Qualifications
Required
  • Bachelor's degree
  • At least 1 year of health care information technology or systems management implementation or consulting working experience
  • Written and verbal communication skills
  • Decision making skills
  • Flexibility
  • Comfort with ambiguity
  • Willingness to learn and adapt in a fast-paced, client-facing environment.
  • Ability to work onsite in Overland Park, Kansas
Preferred
  • Experience with Netsmart EHR solutions
  • Experience within the Netsmart client industries (clinical, human services, long term care, senior living, etc.)
  • Billing Experience, Payer or EVV Experience is a plus
Expectations
  • Potential travel 20% of the time as needed
  • Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel


Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.