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Training Specialist
2 months ago
Description Position Summary Core Objective: This role supports strategic leadership development programs in the Learning & Development organization. This role ensures best-in-class program coordination, administration, communication, evaluation, and measurement-ensuring participants have the best-in-class learning experience, training runs smoothly and effectively and is delivered with the expected outcomes. This role is responsible for new customer training and ensuring all training material is updated in our CallTower Solutions Center. This role will coordinate with the Learning and Development Manager. Position responsibilities: · Develop course material for live sessions around CallTower services · Develop, record, and produce online video courses for CallTower University · Provide training online and/or backup for on-site training · Introduce customers and employees to new functionality released via documentation, webinars, and announcements · Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy · Work with Solutions Architects to remain ahead of upcoming changes within CallTower services · Be a backup trainer and assistant for all other CallTower training · Suggest program improvements based on participant feedback · Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions · Manage and assist with all customer training packages from start to finish · Required hours are 7-4 EST to support US EST and EMEA customers. Essential skills and experience: · Bachelor’s degree · 2 years’ experience providing remote or in-person training · Organized and detail-oriented · Ability to communicate clearly verbally and in writing · Strong presentation skills · Ability to work independently and as a member of a team · Highly motivated, flexible, adaptable nature · Able to deal with different personality styles and learning styles · A positive mindset, fast learner, a highly collaborative employee with a growth mindset. · A passion for learning and development, organizational development, and continuous improvement. · Success in building credible relationships with other departments · Proven track record of successfully working cross-functionally and/or cross-geographically · Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce #J-18808-Ljbffr
