IT Training and Support Expert

3 days ago


Salt Lake, Utah, United States Utah Bankruptcy Court Full time

Job Details for Software Training, Support, and Testing Specialist

Court Name/Organization: Utah Bankruptcy Court

Overview of the Position:

The software training, support, and testing specialist position is part of our nationally supported CHAP project. CHAP is a Chambers calendaring program available for up to 350 bankruptcy court Chambers.

Key Responsibilities:

  • Conduct in-house and onsite training for CHAP end users and IT staff.
  • Develop, prepare, and update training aids, training materials, and on-the-job manuals in coordination with the technical writer.
  • Utilize various training methods such as computer-based training, self-directed web training, web-based guided classrooms, and video presentations.
  • Provide first-line customer support answering CHAP help desk calls, identifying issues or new functionality needed to address support calls, and write up detailed software change requests for the CHAP developers to use in modifying the software.
  • Guide the change request through the agile development cycle, participate in software testing processes, and help ensure the new functionality is documented in the appropriate manuals.

Requirements:

  • Some travel may be required.


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