Population Health Support Specialist

3 weeks ago

Phoenix, United States Triwest Healthcare Full time

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply

Job Summary

As a Population Health Specialist, this role will perform administrative tasks and duties generated by the clinical and non-clinical team members working within the Population Health and Disease Management programs. As a team member, you will regularly collaborate and engage with other team members to support day to day operational tasks and duties assigned. Along with ensuring accuracy and efficiency, this role requires significant attention to detail, ability to prioritize and organize your work and regularly assess current workflows and create efficiencies. Duties may be performed in a virtual work environment

Education & Experience

Required:

•High School Diploma or G.E.D.
•U.S. Citizenship
•Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
•Minimum 2 years' experience in a health care customer service environment
•Experience with Microsoft Office suite

Preferred:

•Knowledge of Medical Terminology
•Prior experience in a Managed Care Organization (MCO)
•Prior experience with TRICARE or VA health plans

Key Responsibilities

•Proactively evaluate and process assigned tasks within the medical management system
•Schedule and manage meetings in Outlook and system calendaring functions
•Process the request for and create beneficiary mailings, messages, notification and educational packets within the stated turnaround timeframes
•Respond to daily phone requests and messages in an efficient and professional manner
•Utilize standard program process to respond to beneficiary, provider and staff requests in a prompt and professional manner
•Support the Population Health (PH) leadership team by coordinating tasks and day-to-day activities, as requested.
•Support scheduling of group meetings and webinar offerings and manage technical presentation components utilizing expertise in TEAMs meeting environment
•Compile and create presentation materials utilizing Microsoft PPT, Adobe and other tools
•Efficiently identify and resolve issues or address barriers to daily work
•Create cross-functional communication channels with other medical management teams and departments within the organization
•Ability to work independently and collaboratively in a fast-paced environment
•Performs other duties as assigned.
•Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TEAMs, TriWest Intranet, the Internet, and department software applications.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Working knowledge of the healthcare system, medical practices and standards of care. Knowledge of TRICARE programs and benefits, managed care programs or other government healthcare programs.

Working Conditions

Working Conditions:
•Ability to work overtime, if needed •Onsite: Works within a standard office environment •Remote: Private and secure workspace and workstation with high-speed internet is required. •Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team We're On a Mission to Serve®

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, Dental and Vision Coverage
  • Generous paid time off
  • 401(k) Retirement Savings Plan (with matching)
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
  • Tuition reimbursement
  • Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: Approx. $45,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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