Administrative Assistant

2 months ago

Phoenix, United States Adobe Population Health Full time
Job DescriptionJob Description

ABOUT APH

Adobe Population Health (APH) is an organization whose culture is based on inclusivity and guided by a driving mission to positively impact the lives we touch. Founded in 2018, APH is a woman-owned business, recognized as one of Arizona's fastest-growing companies and a Phoenix Business Journal’s “Best Places to Work.” Based out of Phoenix, AZ with satellite locations in multiple states, APH is an integrated health solutions company that specializes in customizing programs for insurance groups, providers, hospitals, and families offering case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH is the only fully integrated healthcare provider in the nation offering top-tier, meaningful medical services with a variety of service lines. As we continue to expand and serve those in need, we are looking for people who want to make a difference.


POSITION SUMMARY

Adobe Population Health is dedicated to improving community health outcomes through innovative, data-driven solutions. Our Quality and Compliance Department ensures the highest standards of care and regulatory adherence, supporting our mission to deliver exceptional health services and to positively impact the lives we touch.

We are seeking a highly organized and proactive Administrative Assistant to support our Quality and Compliance Department. The ideal candidate will possess exceptional administrative skills, attention to detail, and the ability to manage multiple tasks efficiently. This role is crucial in ensuring the smooth operation of the department and facilitating compliance with contractual and regulatory standards.

This position operates in a hybrid capacity, working three days in the Phoenix office, conveniently located off the 51 freeway (16th St. and Glendale Ave.), and two days remote.


DUTIES & RESPONSIBILITIES

  • Provide comprehensive administrative support to the Quality and Compliance Department.
  • Manage calendars, schedule meetings, and coordinate appointments as needed.
  • Manage the PowerDMS Policy Management Platform by working closely with the Quality and Compliance team to maintain current, updated, and organized Adobe Population Health policies, Standard Operating Procedures (SOPs), Pathways, Protocols, and generalized policy-related processes.
  • Prepare and edit correspondence, reports, and presentations as needed.
  • Manage incoming and outgoing communications, including emails and phone calls.
  • Maintain accurate and organized records, files, and databases.
  • Assist in the preparation and submission of compliance documentation and reports.
  • Ensure all departmental documents are properly archived and accessible.
  • Schedule, organize, and coordinate departmental meetings and events.
  • Prepare meeting agendas, take minutes, and follow up on action items.
  • Arrange travel and accommodation for department staff as needed.
  • Support the execution of quality and compliance projects.
  • Assist in data collection, analysis, and reporting.
  • Coordinate project timelines and deliverables, ensuring deadlines are met.
  • Function as a liaison between the Quality and Compliance Department and other internal departments.
  • Facilitate effective communication within the team and with external stakeholders.
  • Provide exceptional customer service to internal and external clients.

SKILLS & QUALIFICATIONS

  • Minimum of two (2) years of administrative experience, preferably in a healthcare or compliance setting.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) .
  • Excellent organizational, multitasking, and time-management skills.
  • Strong written and verbal communication skills.
  • Attention to detail and a high level of accuracy.
  • Ability to manage sensitive and confidential information with discretion.
  • Strong interpersonal skills and a positive attitude.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with healthcare compliance and quality standards is a plus.
  • Identify and identify and resolve problems with minimal supervision.
  • Adaptability and willingness to learn new tasks and tools.
  • Ability to adapt to changing business needs, conditions, and work responsibilities with a “can do” attitude.


EDUCATION, LICENSES, & CERTIFICATIONS

  • High school diploma or equivalent; college degree preferred.


BENEFITS & TOTAL REWARDS

  • Paid Onboarding and Training
  • Insurance – Medical, Dental, Vision, and Life
  • 401k Plan – 3% match
  • Employee Assistance Program
  • Tuition Reimbursement
  • Continued Education Support
  • Mileage Reimbursement (if applicable)
  • Referral Bonuses
  • Paid Holidays (9 days)
  • Paid Time Off (15 days)
  • Paid Volunteer Hours


COMPETENCIES & CHARACTER

  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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