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Multilingual Client Support Specialist
2 months ago
ABOUT ADOBE POPULATION HEALTH
Adobe Population Health (APH) is a health solutions firm established with a commitment to enhancing the lives of individuals. Founded in 2018, this women-owned enterprise is recognized for its inclusive culture and dedication to human kindness. With its headquarters in Phoenix, AZ, and various satellite offices across the nation, APH has been honored as one of "America's Fastest-Growing Private Companies" by Inc. 5000 and has received multiple accolades as a "Best Places to Work" from the Phoenix Business Journal.
APH specializes in tailored programs for insurance groups, healthcare providers, hospitals, and families, offering services such as case management, wellness assessments, preventative care, transitional care, and social work services. As one of the few fully integrated healthcare providers in the country, APH is expanding its reach and seeks individuals who aspire to make a meaningful impact in the lives of others.
POSITION SUMMARY
The role involves providing inbound and outbound support within the service center, facilitating communication between member services and clients through phone interactions, customer service, surveys, and appointment scheduling. As a Bilingual Customer Support Associate, you will engage directly with third-party insurance members, addressing their concerns and assisting them in finding necessary solutions (such as appointments and referrals) to uphold their quality of life.
This position is based at our corporate office in Phoenix, with the option for remote work available after an introductory period, along with occasional office attendance.
KEY RESPONSIBILITIES
- Exhibit a positive and professional demeanor while delivering customer service, ensuring respect for all clients.
- Collaborate effectively within a team to achieve favorable outcomes for patients.
- Contribute to problem-solving initiatives and establish realistic objectives.
- Communicate professionally and effectively with clients, families, and team members to ensure continuity of care.
- Uphold patient confidentiality in accordance with HIPAA regulations.
- Handle incoming service inquiries and make outgoing calls for various purposes, including follow-ups and satisfaction surveys.
- Schedule appointments and manage service requests efficiently.
- Conduct health risk assessments and follow up on hospital discharge calls.
- Ensure compliance with HIPAA standards.
- Perform additional duties as assigned by management.
QUALIFICATIONS
- Fluency in English is required.
- Proficiency in Spanish is mandatory.
- Familiarity with Microsoft Office applications.
- Strong organizational skills with the ability to manage multiple tasks.
- Capability to identify and resolve issues effectively.
- Ability to handle sensitive information confidentially.
- Excellent verbal and written communication skills.
- Attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
EDUCATION & CERTIFICATIONS
- High School Diploma or equivalent is required.
- An Associate degree is preferred.
COMPENSATION & BENEFITS
- Comprehensive onboarding and training programs.
- Medical, Dental, Vision, and Life insurance options.
- 401k Plan with a company match.
- Employee Assistance Program.
- Tuition reimbursement and continued education support.
- Mileage reimbursement where applicable.
- Referral bonuses.
- Paid holidays and time off.
- Paid volunteer hours.
CULTURE & VALUES
Adobe Population Health is committed to fostering a diverse and inclusive workplace. We value respect, integrity, and teamwork, ensuring that all employees are treated with dignity and fairness. We strive to create an environment where everyone can thrive and contribute to our mission of improving health outcomes.
