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IT Help Desk Support
4 months ago
Job Title: IT Help Desk
Location: Golden, Colorado
Duration: 5+Months
Type: Contract
Note:
**The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work.
**Candidate must be local for in-person interviews and reporting to work on scheduled days.
Job Description:
Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area.
Substitutions:
Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years.
(Fifteen (15) semester hours in Information Technology or a related area is required.)
Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years.
Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.)
One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.
The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person.
Candidate must be local, have a clean driving record, reliable transportation.
Must be able to take direction and also work independently when necessary.
Experience working with an IT ticket system required.
Service Now experience with incident, requests and asset management are preferred.
Skills:
TCP/IP
Time Management
Remote end user support
Service Now
Adobe Acrobat
Communication skills both verbal and written
Learning ability
Presentation skills
Project management
Team work
Active Directory
MicrosoftOffice
