Customer Service Representative

1 month ago

Newport Beach, United States Newport Coast Full time

Job Expectations:      Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.      Maintain neat appearance and good personal hygiene in compliance with CSI image standards.      Support and follow established safety, security, quality guidelines as well as CSIs policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.      Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.      Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures      Follow federal law and company standards on carding customers for all age restricted products sold at the stations.      Work professionally with vendors and contractors.      Regular and punctual attendance is expected.      Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of products.Essential Duties and Responsibilities      The essential functions include, but are not limited to the following:      Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.      Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.      Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.      Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.      Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.      Actively promote store specials and other marketing programs.      Cross-check price of delivered goods for accuracy.      Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.      Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)      May perform other duties as assigned by management.Requirement/Qualifications:      Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.      Strong attention to detail.      Ability to handle challenging situations professionally and exercise exceptional judgement.      Ability to work both independently and in team settings.      Must possess required up-to-date food handling certificates, as required by law (in specific locations only).      Cooking/Restaurant experience preferredMinimum Qualifications (Knowledge, Skills, and Abilities)      High School Diploma or GED preferred      One to two years prior cashier experience      Basic knowledge of POS systemsSupervisor Responsibilities:      This position has no supervisory responsibilitiesTravel:      Rare, limited to required training and coverage for nearby stations.Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear and communicate with guests. The employee performs the following continuously throughout the shift: walking and standing, sometimes on hard and uneven surfaces, reaching, grasping, and pushing buttons. The employee performs the following frequently throughout the shift: bending, stooping, pushing, pulling, reaching below waist. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee frequently accesses all areas of the store including selling floor, stock area, and register area; the ability to climb ladders. Continuously lift and/or move weights up to 10lbs; occasionally lift and/or move weights up to 50lbs. Follow the team-lift concept if objects are too heavy or awkward. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions. Periodic exposure to cleaning supplies and chemicals, salt, spill absorbents, etc. Exposure to walk-in coolers at 34 F. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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