Customer Service Representative

2 months ago


Newport News, United States Labor Finders Full time
Your Job

We are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face.

The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service representatives can step into the customers' shoes and advocate for them when necessary. Gathering customer feedback, problem solving, and responding efficiently to customer inquiries to maintain high customer satisfaction is the priority.

Your Day

Customer Service responsibilities may include the following:
  • Managing high volumes of incoming calls.
  • Generating sales leads.
  • Identifying and assessing customers' needs.
  • Building sustainable relationships and trust with customers through open and interactive communication.
  • Providing accurate, valid, and complete information by using the proper tools and training.
  • Meeting personal/customer service team sales targets and call handling quotas.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer interactions, processing customer accounts and filing documents.
  • Following communication procedures, guidelines and policies.
  • Taking the extra mile to engage customers.
You will need to have the following:
  • Proven customer support experience or other experience as a client service representative.
  • Track record of exceeding quotas.
  • Strong phone contact, handling skills, and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of people.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree or equivalent.

Your Gain

What you may gain while on the job:
  • Staying active - the job will keep you busy throughout the day.
  • Customer service skills - dealing with multiple customers, co-workers and superiors.
  • Enhanced communication skills - learning how to talk to diverse sets of customers, co-workers and superiors.
  • Problem solving and crisis management skills - avoiding and resolving potential negative customer experiences.
  • Teamwork - partnering with co-workers and supervisors to ensure customers are satisfied.
  • Teaching & management skills - helping train and prepare new employees for the job.
  • Rewarding career - opportunities for training, advancement to supervisory or management roles. Those with prior experience increase their chances of getting promoted or earning higher pay.

Your Experience
3 Years

  • Newport News, United States Smart Solutions Inc Full time

    Description The Customer Service Representative will be responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Representatives provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Representatives drive sales by...


  • Newport News, Virginia, United States DSW Full time

    Seeking a motivated and customer-focused individual to join our team as a Customer Service Representative! DSW, Inc. - The Marketplace At Tech Center, Newport News is a leading retailer of footwear and accessories, and we're committed to providing an outstanding shopping experience for our customers.Estimated Salary: $14-$17 per hour (based on location and...


  • Newport News, Virginia, United States Ladgov Corporation Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Ladgov Corporation.This role is based in Newport, RI and offers a competitive salary of $ $45,000 - $60,000 per year, commensurate with experience. The successful candidate will have a bachelor's degree and at least two years of relevant experience.Key Responsibilities:Main...


  • Newport News, Virginia, United States Food Lion Full time

    Job OverviewThis is an exciting opportunity to join Food Lion as a Customer Service Representative in our retail operations team. As a key member of our front end staff, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and safe store environment.


  • Newport News, Virginia, United States Total Wine & More Full time

    Total Wine & More is a leading retailer of fine wines, spirits, and beers, and we are currently looking for a skilled Cashier and Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer service to our clients, as well as handling cash transactions and maintaining store inventory levels.We are...


  • Newport News, Virginia, United States MasterCorp Full time

    We are seeking a skilled and detail-oriented Customer Service Representative to join our team at MasterCorp, Inc.Company OverviewAt MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence.Our dynamic and...


  • Newport News, Virginia, United States LaborMAX Staffing Full time

    LaborMAX Staffing Overview We are a leading staffing agency dedicated to providing exceptional service to our clients and candidates. At LaborMAX Staffing, we understand the importance of reliable transportation in today's fast-paced business environment. That's why we are seeking a highly skilled and organized Customer Service Representative to...


  • Newport News, United States REI Virginia Beach Full time

    Are you passionate, driven, and excited to delve into the realm of sales? If you answered yes, Royal Executives is looking for YOU to join our team as our new Entry Level Customer Service Representative! Royal Executives, a leading sales and marketing firm in Virginia Beach, represents top Fortune 500 clients in the telecommunications sector. As our company...


  • Newport News, United States Caliber Collision Centers Full time

    Service Center Newport News JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...


  • Newport News, United States Ferguson Enterprises Full time

    Create Submittal and Operation & Maintenance manuals for ongoing projects. Manage high-volume email requests via shared Outlook inbox. Organize and file inbound emails and attachments appropriately in project folders. Collaborate with Customer Servic Customer Service Representative, Customer Service, Construction, Representative, Retail


  • Newport News, Virginia, United States Loves Travel Stops & Country Store Full time

    Welcome to Loves Travel Stops & Country Stores, a family-owned enterprise with a 60-year history of innovation and perseverance.We are seeking a skilled Customer Service Representative to join our team, driving the company forward and building a rewarding career with unmatched growth opportunities.As a Customer Service Representative, you will be responsible...


  • Newport News, Virginia, United States LaRosa's Full time

    LaRosa's Job OpportunityWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative in Newport. This role involves providing excellent customer service, handling cash transactions, and maintaining a clean and welcoming environment for our guests.In this position, you will have the opportunity to work in a...


  • Newport News, Virginia, United States ProSol Full time

    ProSol: A Thriving Community PartnerWe are a dynamic team at ProSol, serving the Virginia Beach community with exceptional service options. Our mission statement emphasizes the leadership we have in place, driving innovation to stay ahead in our industry.The Verizon Customer Service Representative role is part of our Customer Service and Sales team, focusing...


  • Newport, Oregon, United States Walmart Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers. This is an excellent opportunity to work in a fast-paced retail...


  • Newport News, United States Smart Solutions Inc Full time

    Description Our client is a premier marketing and advertising firm dedicated to delivering high-quality customer service while helping brands expand their consumer base and boost brand awareness. We're expanding rapidly, and we're looking for enthusiastic individuals eager to join a fast-paced team and grow within our organization. The Entry-Level Customer...


  • Newport News, United States PSI Virginia Beach Full time

    We are a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Verizon Customer Support Representative to assist with our firm's...


  • Newport News, Virginia, United States TJ Maxx Full time

    **Job Summary**We're seeking a motivated Sales Associate to join our TJ Maxx team. As a Sales Associate, you'll be responsible for delivering exceptional customer service and driving sales growth.**Responsibilities Include:**Providing excellent customer service and engaging with customers to understand their needs.Processing customer transactions accurately...


  • Newport News, Virginia, United States Shree Avdhut Partnership Ltd Full time

    Job OverviewWe are seeking a highly organized and communicative Customer Service Representative to join our team at Shree Avdhut Partnership Ltd. as a Room Operations Coordinator.Responsibilities and TasksAccommodate patrons by assigning rooms, confirming reservations, and providing exceptional customer service.IDentify areas of improvement to enhance...


  • Newport News, Virginia, United States Global Partners Full time

    At Global Partners LP, we're seeking a skilled and customer-focused Guest Service Associate/Cashier to join our team. As a key member of our retail sales team, you'll play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our guests.We offer a competitive salary of approximately $35,000 - $45,000 per...


  • Newport News, Virginia, United States Cost Plus World Market Full time

    Job OverviewWe are seeking a skilled and enthusiastic Sales Associate to join our team at Cost Plus World Market. In this role, you will be responsible for providing exceptional customer service, stocking merchandise, and maintaining a clean and organized sales floor.About the JobThe ideal candidate will have excellent communication and interpersonal skills,...