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Wireless Support Engineer
2 months ago
Pando Telecom Co.
Wireless Support Engineer (WIFI)
Remote·Full time
Apply for Wireless Support Engineer (WIFI)
Pando Telecom Co. seeks an experienced WIFI Support Engineer who has a passion and enthusiasm for delivering echelon support and customer service.
Description
Pando Telecom is a B2B firm headquartered in Crested Butte, Colorado. We are a leading telecommunications infrastructure provider for commercial enterprise industries. We deliver communication solutions that serve business functions, drive innovation and revenue, and create a seamless integration of connected people and things. Pando's services include turn-key wireless solutions, RF design, project management, engineering, commissioning, and software support.
Our primary focus is customer relationships and satisfaction. We offer products, services, and programs that engage the customer from inception until completion throughout the lifecycle. We love what we do, and it shows. Our work environment is fast-paced, flexible, and rewarding. At Pando, we ensure the built environment serves people like trees in a forest—seamlessly connected at the roots. Our name was inspired by the networks of trees—specifically Aspen trees. Our headquarters is next to one of the largest Aspen groves in the world - also known as a Pando.
About the position
Pando Telecom Co. seeks an experienced WIFI Support Engineer who has a passion and enthusiasm for delivering echelon support and customer service. Our enterprise customers are our main focus but the qualified candidate will have experience working with IT directors, IT managers and other network engineers in an effort to resolve WIFI related issues. As a member of the Pando Team, you can expect to troubleshoot and resolve hardware issues pertaining to existing WIFI networks and deployments.
Locations
Northern California (Bay Area, Sacramento, East Bay, Centra)
Southern California (LA, San Diego, Ontario, Panorama City)
Qualities we like in candidate
Fosters relationships with new and existing customers or accounts
Shares excitement with team members for delivering echelon support and customer service
Willingness to be of a small, growing organization
Desires to contribute to customer satisfaction and to internal company morale
Recognizes the potential to learn, grown and become an integral part of the organization
What you will be doing
Providing on-site engineering support for wireless access points, antennas, cabling, switches, and controllers
Troubleshooting wireless access points, cabling and connections
Providing written and oral updates to service tickets and support requests
Conducting and/or reviewing wireless RF surveys and interpret results
Coordinating truck rolls to customer sites
Managing project parts, inventory, components and delivery schedules
Tracking and logging time spent on issues
Working independently and with a group of team members
Who is the qualified candidate
1 - 3 years of experience in the wireless network industry
Experience with wireless packet captures and analysis
Solid understanding of switch and VLAN configurations
Solid wireless network analysis fundamentals and robust troubleshooting skills
A tenacious self-starter who is driven to deliver top performing systems
Consistently well-spoken and dedicated to the task mission
Excellent oral and written communication skills
Understanding of RF principles, enterprise network design topologies, and OSI layer 1 characteristics
You take ownership of situations and you never assume others will handle open items
Priority of time management and organizational tasks
Willingness to learn new skills, hardware, and other wireless technologies
Proficiency in RF testing, analysis and assessment, and system architecture
Experience working at customer sites
Some basic requirements
BS/BA in Engineering, Information Systems, Computer Science or a related field
A valid drivers license
Must be able to pass a background check and drug screening upon request
Travel to customer sites within 4 hours notice
The benefits of working at Pando Telecom Co.
We are an enthusiastic group of people who enjoy working with like-minded team members
Salary with bonus options
401k with company match
Unlimited PTO and paid holidays
Benefits include health, vision, dental, and term life insurance
Company credit card, work-from-home equipment stipend
Reimbursement for work related travel, cell phone/home internet
Pando Telecom Co. is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Pando Telecom Co. prohibits discrimination and harassment of any type, Pando Telecom Co does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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