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    2 weeks ago

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    Green Bay, Wisconsin, United States Ferguson Enterprises, Inc. Full time

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Customer Service Representative

1 month ago

Green Bay, United States Pro Chemicals LLC Full time

Ensure that we meet/exceed customer expectations for timely delivery of quality product utilizing good general business practices that are in full compliance with any state or federal requirements. Excellent communication skills are required and the need for accurate detailed information is a must.

To maintain good attendance is a condition of employment and an essential function of your job.

To be a team player and work by our Company Values: honesty, integrity, ethics, hard work, trustworthy, team oriented, goal oriented, results driven, compassionate, respect of others, customer oriented, employee oriented, an environmentally safe.

To abide by all ProActive Solutions policies and procedures.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITY

1. Management of the order taking function. Orders will be received by different means (verbal, telephone, fax, e-mail, etc.) and they must all operate properly.

2. Ensure all pertinent information is gathered when placing orders (i.e., company, key contact, product, quantity, delivery date, special instructions, etc.), and ensure data is entered correctly into the ERP.

3. Responsible for entering orders accurately into the database to ensure the pick tickets, packing slips and bill of lading and invoicing are correct.

4. Responsible for pricing quoted to customers and prospects is correct.

5. Responsible for managing and releasing pick tickets to warehouse associates.

6. Responsible for verifying orders and printing packing lists and bill of ladings after orders are picked.

7. Responsible for company outbound logistics, including routing and scheduling company trucks as well as quoting and scheduling small parcel, LTL and FTL loads with outside carriers

8. Provide link between sales, operations, and the customer.

9. Responsible for reviewing and approving freight invoices.

10. Assemble sanitation binders, pail tags, and wall charts for customer requests.

11. Responsible for creating and maintaining customer files including account information and price tables.