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2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Grainger Businesses. As a key member of our Contact Center, you will be responsible for providing exceptional service and support to our customers, resolving complex issues, and collaborating with internal and external partners to drive business growth.
Key Responsibilities:
- Customer Service: Provide timely and effective support to customers through various service channels, including phone, email, and chat.
- Issue Resolution: Resolve complex customer issues, including product availability, order placement, and returns, in a professional and courteous manner.
- Collaboration: Work closely with internal and external partners, including sales teams and suppliers, to resolve customer issues and drive business growth.
- Account Management: Manage customer accounts, including order processing, product selection, and project requests.
- Communication: Communicate effectively with customers, both verbally and in writing, to ensure their needs are met and exceeded.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Minimum of 2 years of customer service or related experience.
- Skills: Strong written and verbal communication skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
What We Offer:
- Competitive Compensation: We offer a competitive salary and benefits package, including health, dental, and vision insurance.
- Professional Development: Opportunities for career growth and professional development, including training and education programs.
- Work-Life Balance: A flexible work schedule and opportunities for remote work.
Equal Employment Opportunity:
Grainger Businesses is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity and promotes equal opportunities for all employees.