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Sr. Customer Service Representative

2 months ago

Green Bay, United States Kelly Full time
Kelly Services, in partnership with a large Green Bay, WI supply chain/logistics company, is searching for a Sr. Customer Service Representative This position is full-time and temp-to-hire with the company.

Location: On-site position, Green Bay, WI

Shift: 1st Shift, M-F, 7:00am-4:00pm (possible other options are 7:30am-4:30pm or 8am-5pm)
Pay Rate: $19-$20.50/hr based on level of experience
*Weekly pay

Job Overview:
Office-based position. You will be responsible for handling relationships with customers. This person will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates. 

Responsibilities of a Customer Service Representative:
• Monitor customer freight to identify issues and improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use a variety of technology to analyze service issues and trends to determine solutions.
• Work closely with leaders, teams, and customers.

Qualifications of a Customer Service Representative:
• Have a high school diploma or GED.
• One year of office-based customer service experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.
• Proficiency with multiple computer software systems

Apply now for immediate consideration for this Customer Service Representative position in Green Bay, WI. We look forward to connecting with you
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.