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Customer Service Representative

2 months ago

Green Bay, Wisconsin, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a highly skilled Customer Service Representative to join our team in a Showroom environment. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities
  • Customer Service: Assist customers on the showroom floor, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our product offerings, including plumbing fixtures, lighting, and appliances.
  • Team Collaboration: Work closely with Outside Sales Associates, Showroom Sales Consultants, and other team members to ensure seamless customer service and sales support.
  • Administrative Tasks: Perform administrative functions, such as updating customer contracts, coordinating deliveries, and answering sales calls.
Requirements
  • Experience: 2-3 years of prior showroom service experience preferred.
  • Knowledge: Knowledge of plumbing fixtures, lighting, and appliances preferred.
  • Skillset: Results-oriented, able to meet goals, build relationships, and enjoy a team environment. Excellent communication, time management, and organizational skills.
  • Personal Qualities: Ambition to succeed, self-motivated, and a passion for customer service.
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as HVAC/R, waterworks, and industrial products. With over 1,600 locations and 29,000 associates in North America, we provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects.