Customer Service Representative

2 months ago

Green Bay, United States Nature's Way Full time

** Customer Service Representative**

**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** CUSTO002309 Showing 1 location **Job Details**

**Description**

The Customer Service Representative is responsible for providing front-line support to our customers, and for managing customer relationships through a variety of communication channels. Will handle all consumer, customer and internal customer inquiries in a professional manner.

**REGULARLY SCHEDULED WORK** will occur Monday - Friday between 9AM - 6PM CT.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Quickly, efficiently and accurately respond to consumer inquiries through the consumers medium of choice including telephone, email, fax and social media.

* Provide fast, courteous and accurate transactional support for consumer direct orders, including but not limited to order entry, account maintenance, delivery tracking, and returns processing. Check orders for accuracy to ensure all information provided is correct

* Demonstrate a solid understanding of tools and technology used to perform daily tasks, including SAP order processing, SAP Cloud 4 Customer (CRM) technology, Outlook and various web applications.

* Accountable for meeting key factors in areas such as service and phone etiquette

* Relay vitamin and supplement product information to consumers while at all times adhering to required legal and regulatory instructions and limitations as defined in training.

* Maintain team environment through flexibility and positive attitude.

* Maintain pricing, discounting, and promotion knowledge across all SNA channels to service all consumers accurately and efficiently.

* Thoroughly document consumer contacts, including interactions, feedback and questions, in the CRM tool.

* Maintain expert knowledge of the Natures Way brands products. Make skillful use of the tools and resources provided to research and respond to consumer inquiries.

* Cross-train to provide backup support to the Business CSR Team, Receptionist and other Business Units such as Canada and Integrative Therapeutics as assigned.

> **COVID-19 MITIGATION EFFORTS** are in place to ensure the health and safety of our Employees and community, Natures Way requires that all candidates and visitors

>

> PROVIDE PROOF OF COVID-19 STATUS BEFORE COMING ON SITE.

> If you have a fully completed COVID-19 vaccination card, you can email a photo to covid@naturesway.com. No further proof will be required for additional on-site visits.

>

> If you do not have a fully completed vaccination card, you must provide proof of a negative COVID-19 test that was taken within seven (7) calendar days of your on-site visit(s). Results must be emailed to covid@naturesway.com. Updated proof will be required for each on-site visit.

>

>

>

> COMPLETE A SCREENING QUESTIONARE

> No visitor may enter Natures Way facilities if they are not feeling well OR if they have been exposed to anyone with COVID. Vaccine status does not change this requirement. All visitors will be required to answer a set of questions through our visitor registration system before

>

> MASK UP

> It is a requirement at Natures Way that everyone wear masks while moving around in our facilities and/or -- are unable to be appropriately distanced from others.

>

>

> If hired, all employees are required to participate in the companys COVID-19 Testing and Vaccination Program. Employees must complete one COVID-19 test per week OR opt out by submitting a photo of their fully completed COVID-19 vaccination card.

>

> **Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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