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Operations Specialist
2 months ago
Job Description
Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at
www.nrg.com
or
www.vivint.com . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
Responsibilities
Training and Development:
Manage the operations of the continued development program for Sales Pros.
Administrating the job-specific training program to ensure required training is completed by all Sales Pros.
Collaborate with the Program Manager to develop and maintain a mentor program that fosters workforce and leadership development throughout the sales force.
Partner with the Program Manager to create and curate resources for sales enablement. Ensuring resources are current, relevant, and aligned with sales processes and methodologies.
Utilize data to ensure training and development programs are efficient and effective.
Identify trends, gaps, and opportunities for improvements and implement solutions.
Incentives & Program Management:
Create and monitor incentive programs to drive performance across the sales force.
Collaborate with the Program Manager to execute end-to-end sales and leader enablement initiatives and programs.Including but not limited to:
Partner with communications specialists to ensure employees understand incentive programs.
Partner with the analytics team to ensure data-driving incentive programs are accurate and drive the right behaviors.
Build and maintain relationships with critical cross-functional organizations including but not limited to Employee Incentives, Payroll, Workforce Management, Vendors, Data & Analytics, Sales Leadership, Security, Creative, etc.
Ensure seamless prize fulfillment including but not limited to working with AwardCo, Coupa, Concur, and tracking.
Manage Awardco end to end, including but not limited to Relationship with Awardco, Managing engagement, Implementation of the platform, and Data management.
Drive Performance:
Understand business goals and challenges.
Monitor key performance indicators (KPIs) for the inside sales team.
Provide regular feedback and data to leaders on program performance
Strong understanding of inside sales processes and methodologies.
Qualifications:
Bachelor's degree in business, or 4 years of proven experience in a related field.
Strong understanding of inside sales processes and methodologies.
Excellent communication and presentation skills.
Ability to collaborate with cross-functional teams and build strong relationships.
Schedule:
Schedule - 9 am to 5 pm M-F
Remote work available when approved - max of 1 day per week.
Following Vivint's PTO policy - all PTO needs to be approved prior.
Learn about the Vivint Culture and why it's a great place to grow your career
Here are some highlighted perks you should ask us about:
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/FamilyDiscounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/lifecoverage& 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
Employee Stock Purchase Program
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an activeVivintemployee, please apply through Workday by searching "Find Jobs".
If you are an activeVivintemployee, please apply through Workday by searching "Find Jobs".
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
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